Parallels Toolbox v4.0.1 crashes every day

Discussion in 'Parallels Toolbox for Mac' started by robinkaspar, Sep 17, 2020.

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  1. robinkaspar

    robinkaspar Member

    Messages:
    21
    Will Parallels Desktop run without the Toolbox? This version crashes on me every.single.day and really messes up my Windows installation. I never use the Toolbox, so I wouldn't miss it if I can uninstall it.

    If I can't uninstall it, can I go back to the previous version?

    I've been submitting every crash report to Support, but I don't know if anyone's reading them. I expected to see all kinds of reports on this forum, am surprised that I'm the only one.

    Robin Kaspar
     
  2. robinkaspar

    robinkaspar Member

    Messages:
    21
    This is the error
    upload_2020-9-17_9-40-9.png
     
  3. Hello, could you please collect the tech report once again and post the report's ID here?
     
  4. robinkaspar

    robinkaspar Member

    Messages:
    21
    Hi Maria, i didn't record the report numbers, can I still access them? If not, I will have to record future ones.
     
  5. robinkaspar

    robinkaspar Member

    Messages:
    21
    Here are the new ones. upload_2020-9-21_21-46-35.png
    upload_2020-9-21_21-46-54.png

    They were both preceded by the same error code I posted earlier.
     
  6. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    thank you for reporting this issue. The fix will be available in nearest update.

    You still can uninstall Parallels Toolbox from inside your virtual machine
    - launch Settings application
    - type 'Add or remove' in search field
    - then you can find Parallels Toolbox in list of installed applications and uninstall it.
     

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