Parallels toolbox wont startup at login on m2 macbook air

Discussion in 'Parallels Toolbox for Mac' started by VkSco_25, Mar 23, 2024.

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  1. VkSco_25

    VkSco_25

    Messages:
    1
    Hi folks, I am having trouble getting parallels toolbox to load on startup/login on my m2 macbook air while it appears to work fine on an m1 macbook air. I have tried removing and reinstalling parallels toolbox without success. Has anyone else come across this issue and found a solution?
     
    VkSco_25, Mar 23, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    376
    Hello VkSco_25,

    To aid in our investigation, please reproduce the issue, collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please perform the following steps
    1. Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:

      cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/
    2. Upload the ToolboxLogs.zip file to this secure file-sharing link https://alludo-support-fileshare.az...Share?id=d3ea5719-2534-43f0-b6b0-370a90a2b245
    We look forward to hearing from you soon.
     
    Adeboye Adeotan, Apr 2, 2024
    #2

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