Parallels Tools are inaccessible after log-in

Discussion in 'Parallels Toolbox for Mac' started by PetrH2, May 5, 2020.

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  1. PetrH2

    PetrH2 Bit Poster

    Messages:
    10
    Hi all,

    I'm facing an interesting behavior of Parallels Tools.

    When I log-in to my machine (or after start-up), hitting on the Parallels Tools menu icon does not show the tools, it only highlights. The only way to start using the tools is to launch them from /Applications. After that the icon behaves as expected. This happens only on macOS Catalina.

    I took a screenshot of that:
    no-tools.png

    Do you have any clue what's going on?

    Thanks in advance.

    Regards,

    PETR
     
  2. sergk

    sergk Parallels Developers

    Messages:
    333
    Hello,
    thank you for reporting the issue. We're working on it and, hopefully, will fix it in one of the next releases.

    And I confirm that workaround that you've found is correct way to fix this issue.
     
  3. PetrH2

    PetrH2 Bit Poster

    Messages:
    10
    Hello,

    The issue is unfortunately still present in the 3.9.1 (3170) version.

    Thanks for your help anyway.

    PETR
     

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