Parallels Tools installation problem on Ubuntu 14.04

Discussion in 'Linux Virtual Machine' started by qiuw, Aug 13, 2015.

  1. qiuw

    qiuw Bit poster

    Messages:
    1
    I tried to install ParallelsTransporterAgent-10.2.2-29105-amd64-lin.run on Ubuntu 14.04 but I met problems.
    my /var/log/parallels-transporter-install.log is here.
    2015-08-13T19:33:07+0800: Exiting with code 1
    2015-08-13T19:33:13+0800:

    Parallels Transporter Agent 10.2.2-29105 Installer started.
    installer in 'erase' mode
    installer-cli: Error: copy: line=74: data/usr/lib/parallels-transporter-agent/libs/libxenserver.so.1/libxenserver.so.1: Not found.
    export def_kversion="3.13.0-58-generic"
    export def_desktopdir="/usr/share/applications"
    export def_pixmapsdir="/usr/share/pixmaps"
    export def_infodir="/usr/share/info"
    export def_mandir="/usr/share/man"
    export def_docdir="/usr/share/doc"
    export def_datadir="/usr/share"
    export def_bindir="/usr/bin"
    export def_sbindir="/usr/sbin"
    export def_udev_mkdevdir="/etc/udev/udev/makedev.d"
    export def_udevdir="/etc/udev"
    export def_initdir="/etc/init.d"
    export def_pamddir="/etc/pam.d"
    export def_usrlib="/usr/lib64"
    export def_usrlib32="/usr/lib32"
    export def_usrlib64="/usr/lib64"
    export def_libXdir="lib64"
    export def_lib32dir="lib32"
    export def_lib64dir="lib64"
    export def_libdir="lib64"
    export def_ksourcedir=""
    export def_includedir="/usr/include"
    export def_sharedstatedir="/usr/com"
    export def_exec_prefix="/usr/usr"
    export def_sysconfdir="/etc"
    export def_localstatedir="/var/lib"
    export def_prefix="/usr"
    export def_destdir="/"
    export def_parallels="parallels-transporter-agent"
    export def_parallels_transporter="parallels-transporter-agent"
    export def_sdk_lib="libprl_sdk.so.5"
    RUN SCRIPT: 'preerase-x2vservice' 'erase'
    + '[' -x /etc/init.d/parallels-transporter-agent ']'
    RUN STATAUS: 'preerase-x2vservice' 'erase' = DONE
    export def_kversion="3.13.0-58-generic"
    export def_desktopdir="/usr/share/applications"
    export def_pixmapsdir="/usr/share/pixmaps"
    export def_infodir="/usr/share/info"
    export def_mandir="/usr/share/man"
    export def_docdir="/usr/share/doc"
    export def_datadir="/usr/share"
    export def_bindir="/usr/bin"
    export def_sbindir="/usr/sbin"
    export def_udev_mkdevdir="/etc/udev/udev/makedev.d"
    export def_udevdir="/etc/udev"
    export def_initdir="/etc/init.d"
    export def_pamddir="/etc/pam.d"
    export def_usrlib="/usr/lib64"
    export def_usrlib32="/usr/lib32"
    export def_usrlib64="/usr/lib64"
    export def_libXdir="lib64"
    export def_lib32dir="lib32"
    export def_lib64dir="lib64"
    export def_libdir="lib64"
    export def_ksourcedir=""
    export def_includedir="/usr/include"
    export def_sharedstatedir="/usr/com"
    export def_exec_prefix="/usr/usr"
    export def_sysconfdir="/etc"
    export def_localstatedir="/var/lib"
    export def_prefix="/usr"
    export def_destdir="/"
    export def_parallels="parallels-transporter-agent"
    export def_parallels_transporter="parallels-transporter-agent"
    export def_sdk_lib="libprl_sdk.so.5"
    RUN SCRIPT: 'posterase-kmodules' 'erase'
    + kversion=3.13.0-58-generic
    + '[' -n 3.13.0-58-generic ']'
    + depmod 3.13.0-58-generic
    + type dkms
    + dkms remove -m snapapi-kernel-modules -v 10.2.29105.0 --all
    + :
    RUN STATAUS: 'posterase-kmodules' 'erase' = DONE
    2015-08-13T19:33:25+0800: exec_with_progress: ./installer-cli --verbose --logfile=/var/log/parallels-transporter-install.log --progress --define="kversion=$(uname -r)" -e /usr/share/parallels-transporter-agent/Manifest.transporter 2>&1 0
    2015-08-13T19:33:32+0800:

    Parallels Transporter Agent 10.2.2-29105 Installer started.
    2015-08-13T19:33:36+0800: execCmd: ./installer/check_selinux.sh 2>&1 [1]
    2015-08-13T19:33:36+0800: execCmd: ./installer/check_disk_space.sh 2>&1 [0]
    2015-08-13T19:33:36+0800: execCmd: ./installer/pm.sh --check transporter [0]
    installer in 'install' mode
    export def_kversion="3.13.0-58-generic"
    export def_desktopdir="/usr/share/applications"
    export def_pixmapsdir="/usr/share/pixmaps"
    export def_infodir="/usr/share/info"
    export def_mandir="/usr/share/man"
    export def_docdir="/usr/share/doc"
    export def_datadir="/usr/share"
    export def_bindir="/usr/bin"
    export def_sbindir="/usr/sbin"
    export def_udev_mkdevdir="/etc/udev/udev/makedev.d"
    export def_udevdir="/etc/udev"
    export def_initdir="/etc/init.d"
    export def_pamddir="/etc/pam.d"
    export def_usrlib="/usr/lib64"
    export def_usrlib32="/usr/lib32"
    export def_usrlib64="/usr/lib64"
    export def_libXdir="lib64"
    export def_lib32dir="lib32"
    export def_lib64dir="lib64"
    export def_libdir="lib64"
    export def_ksourcedir=""
    export def_includedir="/usr/include"
    export def_sharedstatedir="/usr/com"
    export def_exec_prefix="/usr/usr"
    export def_sysconfdir="/etc"
    export def_localstatedir="/var/lib"
    export def_prefix="/usr"
    export def_destdir="/"
    export def_parallels="parallels-transporter-agent"
    export def_parallels_transporter="parallels-transporter-agent"
    export def_sdk_lib="libprl_sdk.so.5"
    export def_kversion="3.13.0-58-generic"
    export def_desktopdir="/usr/share/applications"
    export def_pixmapsdir="/usr/share/pixmaps"
    export def_infodir="/usr/share/info"
    export def_mandir="/usr/share/man"
    export def_docdir="/usr/share/doc"
    export def_datadir="/usr/share"
    export def_bindir="/usr/bin"
    export def_sbindir="/usr/sbin"
    export def_udev_mkdevdir="/etc/udev/udev/makedev.d"
    export def_udevdir="/etc/udev"
    export def_initdir="/etc/init.d"
    export def_pamddir="/etc/pam.d"
    export def_usrlib="/usr/lib64"
    export def_usrlib32="/usr/lib32"
    export def_usrlib64="/usr/lib64"
    export def_libXdir="lib64"
    export def_lib32dir="lib32"
    export def_lib64dir="lib64"
    export def_libdir="lib64"
    export def_ksourcedir=""
    export def_includedir="/usr/include"
    export def_sharedstatedir="/usr/com"
    export def_exec_prefix="/usr/usr"
    export def_sysconfdir="/etc"
    export def_localstatedir="/var/lib"
    export def_prefix="/usr"
    export def_destdir="/"
    export def_parallels="parallels-transporter-agent"
    export def_parallels_transporter="parallels-transporter-agent"
    export def_sdk_lib="libprl_sdk.so.5"
    ls: cannot access kmods: No such file or directory
    make: Entering directory `/tmp/.ms7mHexku/snapapi'
    make -C /lib/modules/3.13.0-58-generic/build SUBDIRS=/tmp/.ms7mHexku/snapapi modules
    make[1]: Entering directory `/usr/src/linux-headers-3.13.0-58-generic'
    CC [M] /tmp/.ms7mHexku/snapapi/snapapi26.o
    cc1: error: unrecognized command line option '-m64'
    cc1: error: unrecognized command line option '-mno-mmx'
    cc1: error: unrecognized command line option '-mno-sse'
    cc1: error: unrecognized command line option '-mno-red-zone'
    cc1: error: unrecognized command line option '-mcmodel=kernel'
    cc1: error: unrecognized command line option '-maccumulate-outgoing-args'
    make[2]: *** [/tmp/.ms7mHexku/snapapi/snapapi26.o] Error 1
    make[1]: *** [_module_/tmp/.ms7mHexku/snapapi] Error 2
    make[1]: Leaving directory `/usr/src/linux-headers-3.13.0-58-generic'
    make: *** [all] Error 2
    make: Leaving directory `/tmp/.ms7mHexku/snapapi'
    2015-08-13T19:33:39+0800: exec_with_progress: ./installer-cli --verbose --logfile=/var/log/parallels-transporter-install.log --progress --define="kversion=$(uname -r)" -k x2vservice -k libxenserver -i Manifest.transporter 2>&1 1
    2015-08-13T19:33:39+0800: Error: Error during configuration Parallels Transporter Agent. Look at /var/log/parallels-transporter-install.log for more information.
    2015-08-13T19:33:41+0800: Exiting with code 1

    How can I fix it? Any suggestions? Thanks.
     
    qiuw, Aug 13, 2015
    #1

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