Parallels Tools installation stops at 40%

H

HannoS

Bit poster
After days of wasting my time, and with help from this forum, I managed to update my Parallels Desktop.

However, I do not get anywhere with installing Parallel Tools (and thus cannot share files with my MacOs, which is one of the main reasons I installed Parallels).

Installation starts, but stops after 40% and I get a "There was a problem updating Parallels Tools. Please restart Windows".

I've tried that a few times, no joy. The necessary file exists (prl-tools-win.iso) and the virtual machine is connected.

I really do not know what to do anymore, I have been looking for a solution for two weeks and I am just about to give up on Parallels.

Any help would be much appreciated,

Hanno
 
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Hi Hanna,

Thank you for your e-mail, but I am about to give up:

I generated the problem report but cannot send it; according to Parallels I do not have an Internet connection (which I obviously have as I would not be sending this message otherwise).

Should I just upgrade to Parallels 8, spend more money, and hope it works for a change?

A very frustrated customer,

Hanno
 
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Parallels Desktop sometimes has troubles with internet connection when proxy or firewall is used.
But we can just use it another way: on the report creation form there's a button "Show in Finder" - so you can find your report file there and send me via email: hanna@parallels.com
Thanks in advance.
 
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