Parallels Tools Not working after upgrade

P

Peter Rock

Bit poster
Product: Parallels Desktop for Mac 4.x
Build number: 3810
Host OS: Mac OS X 10.4.x Tiger
Guest OS/Remote OS: Windows XP Professional
Guest OS amount of memory: 1024
Type of computer: iMac
Computer RAM: 2 - 4GB
Description: I upgraded from Parallels 3 to 4. I installed Parallels tools. The installation and upgrade appeared to go properly. However, several of the Tools do not work: Dynamic Resolution Tool, Mouse Synchronization Tool, and Coherence mode do NOT function. I have search your support database and do not see anything that addresses this. I have reinstalled tools several times without success. I also see that this is a common theme in the forums postings.

Please advise.

PR
 
It could be various reasons for that kind of behaviour.

General troubleshooting is the following:
1. Temporary uninstall any kind of anti-virus you might have.
2. Uninstall Parallels Tools completely, from Add/Remove programs
3. In Virtual Machine -> Configure check that virtual machine OS type and version are set properly.
3. Install Parallels Tools back.

Also you may check in Start -> Control Panel -> System -> Hardware -> Device Manager that there are no error marks of any kind.

If that would not help, I would suggest to create a ticket in our support line ao that we would investigate closer what might be causing this.
 
Thank you for your suggestions. see below...

>>>1. Temporary uninstall any kind of anti-virus you might have.

I do not have an anti-virus program installed.

>>>2. Uninstall Parallels Tools completely, from Add/Remove programs
I did this and it didn't resolve the problems.

>>>3. In Virtual Machine -> Configure check that virtual machine OS type and version are set properly.
they are set correctly

>>>3. Install Parallels Tools back.
I did this and it didn't resolve the problem.

>>If that would not help, I would suggest to create a ticket in our support line so that we would investigate closer what might be causing this.
I did this. the steps that were suggested are above. the problem has not been resolved.

Please advise,
PR
 
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