Parallels upgrade query...

[MarkL12]

I am using Parallels for Mac Business Edition version 17 in the workplace on a subscription model. When I run "Check for Updates" from the control center it tells me there are no updates available even though I know that isn't so since version 18 is available and has been available for some time.

I would chat with the 24/7 support that we are supposed to have with our subscription but that has proven to be an impossible task as I am only presented with four options when I go to support and NONE of them are the 24/7 chat/email support we're paying for.

So I thought I would post here and see if I get a reply.

 

[Pramesh Boodadoo]

Hello,
Use the link below to download and install the latest build of Parallels Desktop using this link: https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg.
Also, please try to connect to a private hotspot network and do not connect to any VPN network and try updating Parallels Desktop again, and let us know the result please.
In order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.
If the options are not presented, please provide us with a screenshot of the support page.

Thank you