Parallels upgrade stuck

Discussion in 'Installation and Configuration' started by DanielH45, Apr 26, 2023.

  1. DanielH45

    DanielH45 Bit poster

    Messages:
    4
    After not using Parallels for a while, I needed it again. The version I purchased in 2017 no longer works. The trial upgrade worked so I bought the Desktop 18 version (not subscription). After downloading, my install is stuck at 23%. What can I do?
     
  2. DanielH45

    DanielH45 Bit poster

    Messages:
    4
    More: I see it was Windows 7 (!). I wonder if this is part of the problem.
     
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    549
    Hello,
    Use the link below to download and install the latest build of Parallels Desktop using this link: https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg
    If you are still facing an issue with upgrading Parallels Desktop, for us to further investigate the technical issue, kindly provide us with the following information:
    1. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    Thanks
     
  4. DanielH45

    DanielH45 Bit poster

    Messages:
    4
    Thanks for your input. I have followed directions and Report ID is 423727518
     
  5. DanielH45

    DanielH45 Bit poster

    Messages:
    4
    Should I somehow remove Windows 7 and use a newer version? My MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) is currently running Monterey 12.6.5.
     

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