Parallels will not recognize USB Dragon microphone

[ChristopherD2]

HELP! After two years of using my Dragon dictation microphone in Parallels (because the applications I utilize are not Mac compatible - the only reason I have Parallels), Parallels no longer can see the microphone plugged into the USB. It is not the microphone - I tried another one and experienced the same problem. There is no USB choices under the 'Devices' menu in Parallels. Under the 'Preferences' menu - and 'Devices' submenu, I can see the microphone, but it does not allow me to choose 'Windows' - it only lists 'Computer' and does not let me change. I have tried to 'eject' in the Mac OS environment as I thought maybe the association to Mac OS was memorized (and could not be changed) - but I can't figure that out either! I am not a techno idiot, but I am clearly stumped as the usual mechanisms are not working. Personally, I am starting to think it may be a ploy from Parallels to force me to upgrade to 11 (I have 10). Why would it suddenly stop working? Any help is VERY appreciated!

Chris

 

[Manu@Parallels]

Hello ChristopherD2,
Please follow steps suggested at http://kb.parallels.com/123042 and please let us know if it worked, also we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058 and provide us with generated ID number. We will not be able to locate your Problem Report on the server without having its ID number.