Parallels Windows10 sometimes freezes host system, sometimes won't start on

Discussion in 'General Questions' started by batoP, Jul 1, 2020.

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  1. batoP

    batoP Bit Poster

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    I want to put this again because this is boring for me all the time about 1 year or more. it happens sometimes not always, happens every 2 weeks or a month once.
    yes, It freeze, the windows 10, you say to get the tech report and send it to you, but it freeze I can't do anything even to get the tech report , I have found it is not CPU, It is high disk IO. so all the system, include host MacOS did not respond to any action. slow slow. even to reboot it impossible. no way, then power off mac, after reboot mac then to start parallels it also begins high IO to disk. then freeze. the interesting thing is after several times power-off and reboots it becomes normal. parallels ver 15.1.4 (47270) mac os Catalina, but it also occurs in the previous version of OS and parallels.
     
  2. Ajith1

    Ajith1 Parallels Support

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    2,720
    We suggest you refer this article and check if there is I/O error on your Mac hard disk then let us know the results.
     
  3. batoP

    batoP Bit Poster

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    I confirmed the system.log, there is no I/O error. If it occurs again I will check this log file again. by the way, my MacBook Pro is new. so it hard to think of sector error of the SSD. And if SSD access error it just gets some file read error, not High rate of IO. and continuously reading and reading... , again I if it happens again I will put the IO rate picture here. If I can capture it. you know when it happens all machine is slow down I can't do anything. Right now Parallels and win10 works normally. ya when it got normal, normal a week or more.

    upload_2020-7-2_15-58-32.png
     
  4. batoP

    batoP Bit Poster

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    And there is no IO error.
    bato@batoPc Parallels % cp -vR Windows\ 10.pvm /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/Windows 10.app -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/Windows 10.app/Contents -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/Windows 10.app/Contents/MacOS -> /dev/null
    Windows 10.pvm/Windows 10.app/Contents/MacOS/WinAppHelper -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/Windows 10.app/Contents/Resources -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/Windows 10.app/Contents/Resources/English.lproj -> /dev/null
    Windows 10.pvm/Windows 10.app/Contents/Resources/English.lproj/InfoPlist.strings -> /dev/null
    Windows 10.pvm/Windows 10.app/Contents/Resources/AppParams.pva -> /dev/null
    Windows 10.pvm/Windows 10.app/Contents/Resources/WinAppHelper.icns -> /dev/null
    Windows 10.pvm/Windows 10.app/Contents/Info.plist -> /dev/null
    Windows 10.pvm/Windows 10.app/Contents/PkgInfo -> /dev/null
    Windows 10.pvm/parallels-tools.log -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/Windows Disks -> /dev/null
    Windows 10.pvm/VmInfo.pvi -> /dev/null
    Windows 10.pvm/config.pvs -> /dev/null
    Windows 10.pvm/parallels.log.1.gz -> /dev/null
    Windows 10.pvm/statistic.log -> /dev/null
    Windows 10.pvm/2020-01-16-211112.dmp -> /dev/null
    Windows 10.pvm/config.pvs.backup -> /dev/null
    Windows 10.pvm/parallels.log.3.gz -> /dev/null
    Windows 10.pvm/parallels.log -> /dev/null
    Windows 10.pvm/2020-01-16-210951.dmp -> /dev/null
    Windows 10.pvm/vm.lock -> /dev/null
    Windows 10.pvm/{644c8f80-7dc3-45e5-80de-2e88da15171f}.mem.sh -> /dev/null
    Windows 10.pvm/monitor.dmp -> /dev/null
    Windows 10.pvm/parallels.log.2.gz -> /dev/null
    Windows 10.pvm/NVRAM.dat -> /dev/null
    cp: /dev/null: Not a directory
    Windows 10.pvm/harddisk.hdd -> /dev/null
    Windows 10.pvm/harddisk.hdd/DiskDescriptor.xml -> /dev/null
    Windows 10.pvm/harddisk.hdd/harddisk.hdd.0.{5fbaabe3-6958-40ff-92a7-860e329aab41}.hds -> /dev/null
    Windows 10.pvm/harddisk.hdd/DiskDescriptor.xml.Backup -> /dev/null
    Windows 10.pvm/harddisk.hdd/harddisk.hdd.drh -> /dev/null
    Windows 10.pvm/harddisk.hdd/harddisk.hdd -> /dev/null
    Windows 10.pvm/{644c8f80-7dc3-45e5-80de-2e88da15171f}.mem -> /dev/null
    Windows 10.pvm/2019-09-02-112720.dmp -> /dev/null
    Windows 10.pvm/Unattended.iso -> /dev/null
    Windows 10.pvm/2020-03-29-195433.dmp -> /dev/null
    Windows 10.pvm/2019-06-22-185952.dmp -> /dev/null
    Windows 10.pvm/2020-03-29-195622.dmp -> /dev/null
     
  5. batoP

    batoP Bit Poster

    Messages:
    26
    Haha it Happend,
    upload_2020-7-7_18-38-35.png
    high high high read rate, never stop.
     
  6. batoP

    batoP Bit Poster

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    at the console.app no related error. 2020/07/07, 18:32:46 it happened around 2020/07/07, 18:32:46 JST
     
  7. batoP

    batoP Bit Poster

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    I dont know this is releated info or not.
    Jul 7 18:25:41 batoPc prl_disk_tool[36505]: objc[36505]: Class MethodInfo is implemented in both /Applications/Parallels Desktop.app/Contents/Frameworks/libPrlXmlModel.1.dylib (0x106424918) and /Applications/Parallels Desktop.app/Contents/MacOS//prl_disk_tool (0x1056197d0). One of the two will be used. Which one is undefined.
    Jul 7 18:25:41 batoPc prl_disk_tool[36505]: objc[36505]: Class DeallocHook is implemented in both /Applications/Parallels Desktop.app/Contents/Frameworks/libPrlXmlModel.1.dylib (0x106424940) and /Applications/Parallels Desktop.app/Contents/MacOS//prl_disk_tool (0x1056197f8). One of the two will be used. Which one is undefined.
    Jul 7 18:26:16 batoPc prl_disk_tool[36516]: objc[36516]: Class MethodInfo is implemented in both /Applications/Parallels Desktop.app/Contents/Frameworks/libPrlXmlModel.1.dylib (0x104c65918) and /Applications/Parallels Desktop.app/Contents/MacOS//prl_disk_tool (0x103e587d0). One of the two will be used. Which one is undefined.
    Jul 7 18:26:16 batoPc prl_disk_tool[36516]: objc[36516]: Class DeallocHook is implemented in both /Applications/Parallels Desktop.app/Contents/Frameworks/libPrlXmlModel.1.dylib (0x104c65940) and /Applications/Parallels Desktop.app/Contents/MacOS//prl_disk_tool (0x103e587f8). One of the two will be used. Which one is undefined.
    Jul 7 18:26:21 batoPc prl_vm_app[36520]: objc[36520]: Class MethodInfo is implemented in both /Applications/Parallels Desktop.app/Contents/Frameworks/libPrlXmlModel.1.dylib (0x10e9fa918) and /Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app (0x10d89fdd8). One of the two will be used. Which one is undefined.
    Jul 7 18:26:21 batoPc prl_vm_app[36520]: objc[36520]: Class DeallocHook is implemented in both /Applications/Parallels Desktop.app/Contents/Frameworks/libPrlXmlModel.1.dylib (0x10e9fa940) and /Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app (0x10d89fe00). One of the two will be used. Which one is undefined.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi, is it possible to collect the tech report data right after the issue reproduced and post the report's ID here?
     
  9. batoP

    batoP Bit Poster

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    OK, if next time happened I try to get the tech report data.
     
  10. batoP

    batoP Bit Poster

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    it happened again the tech report data ID is 344411783
    it so slow when I get tech report, I am not sure the data is useable.
     
  11. batoP

    batoP Bit Poster

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    And this number 344412255
     
  12. batoP

    batoP Bit Poster

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    It happens today, again, can you tell me how I completely stop Maintenance, maybe it happens at windows Maintenance began. I am not sure, I want try to stop it.
     
  13. batoP

    batoP Bit Poster

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    No, sorry, it not work.
     
  14. batoP

    batoP Bit Poster

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