Parallels won't start

Discussion in 'Parallels Desktop for Mac' started by MichaelG35, Jul 11, 2019 at 7:13 AM.

  1. MichaelG35

    MichaelG35 Bit Poster

    Messages:
    3
    I've had Parallels Desktop for Mac 14 installed and working for well over a year. I use it about once a month on average. The last time I started it was likely 2 weeks ago. Now it won't start. Since the last time it did work, Mac installed some upgrades.

    I have looked at the log file /Library/Logs/parallels.log and I see the following:

    07-11 16:02:55.037 F /cmn_utils:17473:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 14.1.3 (45485) Tue, 12 Mar 2019 17:04:08
    07-11 16:02:55.044 F /cmn_utils:17473:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 14.1.3 (45485) Tue, 12 Mar 2019 17:04:08
    07-11 16:02:55.045 F /cmn_utils:17473:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 14.1.3 (45485) Tue, 12 Mar 2019 17:04:08
    07-11 16:02:55.059 W /[QT]:17473:775/ QSocketNotifier: Can only be used with threads started with QThread
    07-11 16:02:55.464 F /prl_client_app:17473:43011/ [BOOTSTRAP] Starting user agents
    07-11 16:02:55.485 F /service-wrap:17503:775/ incorrect owner (0) or mode (100777d)
    07-11 16:02:55.486 F /service-wrap:17503:775/ error: failed to execute subprocess: 96
    07-11 16:02:55.488 F /prl_client_app:17473:43011/ [BOOTSTRAP] Services are NOT running (mode=service_start). Exit code is 96
    07-11 16:02:55.522 F /prllog:17511:775/ pdfm-bootstrap: agent[17502]: Loading pids from /Users/greanie/Library/Parallels/Parallels Desktop/agents.pids
    07-11 16:02:55.523 F /AbstractTask:17473:775/ Starting task StartApplication <0x600003ae2c10> execution
    07-11 16:02:55.523 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is InitSdk <1>
    07-11 16:02:55.524 F /cmn_utils:17473:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 14.1.3 (45485) Tue, 12 Mar 2019 16:10:28
    07-11 16:02:55.526 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is CheckIfRunning <2>
    07-11 16:02:55.526 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is CheckIfHostArchSupported <3>
    07-11 16:02:55.526 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is CheckSafeBoot <5>
    07-11 16:02:55.526 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is SmartInstall <6>
    07-11 16:02:55.527 F /AbstractTask:17473:775/ Starting task SmartInstall <0x6000019c9220> execution
    07-11 16:02:55.527 F /AbstractTask:17473:775/ Task SmartInstall <0x6000019c9220>: new subtask is CheckBundle <0>
    07-11 16:02:55.528 F /AbstractTask:17473:775/ Finishing task SmartInstall <0x6000019c9220> with RC = 00003BFA [GUI_INFO_TASK_STEP_SKIPPED]
    07-11 16:02:55.529 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is InitializeAppBundle <8>
    07-11 16:02:55.529 F /AbstractTask:17473:775/ Starting task InitializeAppBundle <0x6000032d5d50> execution
    07-11 16:02:55.529 F /AbstractTask:17473:775/ Task InitializeAppBundle <0x6000032d5d50>: new subtask is CheckInitializationRequired <0>
    07-11 16:02:55.529 F /AbstractTask:17473:775/ Finishing task InitializeAppBundle <0x6000032d5d50> with RC = 00000000 [PRL_ERR_SUCCESS]
    07-11 16:02:55.530 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is RunServices <10>
    07-11 16:02:55.530 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is Prepare <11>
    07-11 16:02:55.535 F /prl_client_app:17473:775/ Can't open application shortcuts file for read.
    07-11 16:02:55.540 F /prl_client_app:17473:775/ Can't open mouse remaps file for read.
    07-11 16:02:55.546 F /BattWatcher:17473:30471/ BattWatcher: using notifications
    07-11 16:02:55.567 F /prllog:17512:775/ pdfm-bootstrap: agent[17502]: prl_event_tap already started with pid 16191 and alive
    07-11 16:02:55.581 F /prllog:17513:775/ pdfm-bootstrap: agent[17502]: prl_naptd already started with pid 16195 and alive
    07-11 16:02:55.599 F /prllog:17515:775/ pdfm-bootstrap: agent[17502]: Dump pids to /Users/greanie/Library/Parallels/Parallels Desktop/agents.pids
    07-11 16:02:55.698 F /prl_client_app:17473:775/ [HOST_PROMO] Logic is inited
    07-11 16:02:55.698 F /prl_client_app:17473:775/ [HOST_PROMO] Next check scheduled on 2019-07-11 16:03:55
    07-11 16:02:55.699 F /prl_client_app:17473:775/ Set application visibility to 1
    07-11 16:02:55.700 F /PrlGui:17473:775/ TransformProcessType failed. Error code: -50
    07-11 16:02:55.730 F /CPInterceptor:17473:775/ [CPTOOL] CPPasteboard init start
    07-11 16:02:55.730 F /CPInterceptor:17473:775/ [CPTOOL] CPPasteboard init stop
    07-11 16:02:56.414 F /prl_client_app:17473:775/ Set application visibility to 1
    07-11 16:02:56.414 F /PrlGui:17473:775/ TransformProcessType failed. Error code: -50
    07-11 16:02:56.451 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is ShowSplashScreen <13>
    07-11 16:02:56.561 F /prl_client_app:17473:775/ [APP_RESUME] Normal ordering and drawing: has resume data, front process
    07-11 16:02:56.598 F /AbstractTask:17473:775/ Task StartApplication <0x600003ae2c10>: new subtask is WaitForServices <14>
    07-11 16:02:56.598 F /AbstractTask:17473:775/ Finishing task StartApplication <0x600003ae2c10> with RC = 80015377 [GUI_ERR_RUN_SERVICES_SCRIPT_FAILURE]
    07-11 16:02:56.609 W /PrlGui:17473:775/ [MESSAGE_MNG] MessageId={3b9a2939-cd9c-4524-944c-eb6164467af5}
    07-11 16:02:56.610 W /PrlGui:17473:775/ Message data: IssuerId=; Code=GUI_ERR_UNABLE_TO_START_SERVICES; Type=Critical; Spontanous=0; CanBeHidden=0; ForceShow=0; UseActive=0; EventHandle=0x0; DefaultButton=1; Hint=0x0; ReportGenerated=0; Answers=[OK] [Send Report]; Short="Unable to start Parallels services."; Long="Please relaunch Parallels Desktop."; Details="";
    07-11 16:02:56.610 F /PrlGui:17473:775/ Showing message box. Type = [Critical, GUI_ERR_UNABLE_TO_START_SERVICES]
    07-11 16:02:57.408 F /PrlGui:17473:775/ Deleting CSilentStartDialog <0x60000360b300>
    07-11 16:02:57.478 F /prl_client_app:17473:775/ handleInputSourceShortcutChanged. Type = 764
    07-11 16:02:57.478 F /prl_client_app:17473:775/ nKeyCode = 31, nModifiers = 100000 nDirection = 0 bEnabled = 0
    07-11 16:02:57.479 F /prl_client_app:17473:775/ nKeyCode = 31, nModifiers = 180000 nDirection = 1 bEnabled = 0
    07-11 16:03:55.323 F /prl_client_app:17473:775/ [HOST_PROMO] No promo will be shown

    I am running OS X 10.14.3 Mojave
     
  2. MichaelG35

    MichaelG35 Bit Poster

    Messages:
    3
    Changing the mode of /Library/Preferences/Parallel to 775 resolved the error related to the service-wrapper.
     
  3. MichaelG35

    MichaelG35 Bit Poster

    Messages:
    3
    I followed this post but it had no impact.

    Now looking at what could cause "Can't open application shortcuts file for read."
     

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