parellel tools: mouse sync not working

S

shawn feller

Member
I've got tools installed on my win xp sp3 install. but i cannot jump from the virtual to the guest machine screens w/o releasing the mouse with the control+option keys. THis was a transporter install while my fresh install of xp sp3 operated as expected so something is lost in the transporter transpaction and/or setup.

where to adjust or fix this?

I have removed/rebooted/reinstalled/rebooted parellel tools twice now!

thanks.
shawn
 
Hello shawn feller, William Lanni

Most probably that Parallels tools were not installed properly

Please check Start -> Control Panel -> System-> Hardware -> Device Manager -> Mouse (check if it is with yellow triangle), try to update drivers for your Mouse -> right click -> update driver

William Lanni can you please send us the ticket ID?
 
Sorry Shawnfeller, I turned off antivirus, firewall, then used install/uninstall applications, and uninstalled tools completely. Rebooted, then reinstalling Tools did the trick for me. Not sure what is causing it for you -- might want to check into the different mouse drivers that don't work; when I searched this forum I found a post about logitech drivers interfering.

Anyway, it's all fixed for me.

My ticket#: #695341
 
Thanks, please post back for me and others that will find this post!

I have checked my tools and they are running, I'm curious if there is a way to check individual services, anyone?
 
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