Payment authorization fails on good card

Discussion in 'Parallels Website and Forum' started by w2m3, Sep 2, 2011.

  1. w2m3

    w2m3

    Messages:
    6
    Hi,

    I have been trying to purchase an upgrade to version 7 from your site, but I continually get a "Payment authorization failed." message for a good credit card (I checked with the issuer). I have checked my billing address details, card number, etc.

    Are you having trouble with credit card authorizations?

    Thanks.
     
  2. AlexandraK

    AlexandraK Bit Poster

    Messages:
    33
    Hello w2m3,

    We will contact you shortly to handle this issue.
     
  3. ArvindV

    ArvindV

    Messages:
    1
    Same problem. Multiple cards and Paypal tried.
     
  4. HirokiK

    HirokiK

    Messages:
    1
    Same problem here too. VISA, Discover and AMEX all major cards and PayPal get a "Payment authorization failed." message.
     
  5. TungH

    TungH

    Messages:
    1
    Wanna grap a legal copy but it disappointed me by this issue, so bad :(.
     
  6. AndreyD

    AndreyD Bit Poster

    Messages:
    7
    Same problem... 4 days can't pay for upgrade. Tryed 2 cards and PayPal.
    Hey guys, you want me to come back to piracy?
     
  7. AlexandraK

    AlexandraK Bit Poster

    Messages:
    33
    Please create a support request to Parallels Customer Service:
    http://www.parallels.com/support/request/

    Describe your issue on request creation. Please provide numbers of failed orders there (if any). If you receive error messages, please attach screenshots of these errors.
     
  8. ptcolombo

    ptcolombo Bit Poster

    Messages:
    3
    Same problem here. Have ticket open for 2+ days now. Worse yet, the tech at their call center (India??) said they have no reports of this problem in their system. Clearly they are missing something.
     
  9. geyienhk@yahoo.co.uk

    geyienhk@yahoo.co.uk Bit Poster

    Messages:
    11
    Also facing the same problem.

    Impossible to create a support ticket as they ask for an Activation Key or a Product ID and... I don't have one as I can't purchase anything!

    Another customer lost.
     
  10. LiudmilaA

    LiudmilaA Bit Poster

    Messages:
    83
    geyienhk@yahoo.co.uk,

    You can indicate key for any previous version of Parallels Desktop registered under your account.
     
  11. ErwinK

    ErwinK

    Messages:
    1
    Exactly the same problem!!! Can't purchase upgrade. Payment failed. I've used 4 difference credit cards. WORST, the CREATE SUPPORT REQUEST is DISABLED due to "Popularity of Parallels 7". Please fix this immediately as I ran out of my trial time and am now forced to register. I own previous version of Parallels and would hate to have to switch to VM Ware 5. Someone pls contact me ASAP.
     
  12. ptcolombo

    ptcolombo Bit Poster

    Messages:
    3
    Fixed?

    Got an email from support saying Digital Rivers has fixed their problem and all should work. Haven't tried it yet. Hope this helps.
     

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