Payment authorization fails on good card

W

w2m3

Bit poster
Hi,

I have been trying to purchase an upgrade to version 7 from your site, but I continually get a "Payment authorization failed." message for a good credit card (I checked with the issuer). I have checked my billing address details, card number, etc.

Are you having trouble with credit card authorizations?

Thanks.
 
Same problem here too. VISA, Discover and AMEX all major cards and PayPal get a "Payment authorization failed." message.
 
Same problem... 4 days can't pay for upgrade. Tryed 2 cards and PayPal.
Hey guys, you want me to come back to piracy?
 
Same problem here. Have ticket open for 2+ days now. Worse yet, the tech at their call center (India??) said they have no reports of this problem in their system. Clearly they are missing something.
 
Also facing the same problem.

Impossible to create a support ticket as they ask for an Activation Key or a Product ID and... I don't have one as I can't purchase anything!

Another customer lost.
 
Exactly the same problem!!! Can't purchase upgrade. Payment failed. I've used 4 difference credit cards. WORST, the CREATE SUPPORT REQUEST is DISABLED due to "Popularity of Parallels 7". Please fix this immediately as I ran out of my trial time and am now forced to register. I own previous version of Parallels and would hate to have to switch to VM Ware 5. Someone pls contact me ASAP.
 
Fixed?

Got an email from support saying Digital Rivers has fixed their problem and all should work. Haven't tried it yet. Hope this helps.
 
Hi Team,

I am unable to purchase license using credit card. I am getting Payment Authorisation failed issue. Please help on the same.

Regards,
Sankar
 
Hi, I have the same issue: "Parallels You have now updated your subscription payment information. You will receive an email with further information about the payment at a later date." Tried this 5-6 times, please help Parallels support.
 
ErikG2 said:
Hi, I have the same issue: "Parallels You have now updated your subscription payment information. You will receive an email with further information about the payment at a later date." Tried this 5-6 times, please help Parallels support.
Click to expand...
Hello, we have sent you a private message. Please help us with your purchased email address over there.
 
I also had the same issue trying to buy the Mac Pro version. It kept saying payment not authorized. I tried visa and PayPal. Someone pls help me solve the issue because I really enjoy using parallels and my free trial is about to run out
 
ZavierQ said:
I also had the same issue trying to buy the Mac Pro version. It kept saying payment not authorized. I tried visa and PayPal. Someone pls help me solve the issue because I really enjoy using parallels and my free trial is about to run out
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Trying to check out using cards, and all of my details are correct yet it says Payment not authorized. Need to purchase this asap
 
You must log in or register to reply here.
Back
Top