Payment Failure Via Alipay

[Vacances]

Hello, I have renewed my subscription via Alipay payment but payment failure. And my Alipay account shows that the payment has been deducted.
Email: holymailg@gmail.com
Product: Parallels Desktop for Mac Pro Edition
Reference #416967680
What can I do?

 

[Mikhail Ushakov]

Hello, I have renewed my subscription via Alipay payment but payment failure. And my Alipay account shows that the payment has been deducted.
Email: holymailg@gmail.com
Product: Parallels Desktop for Mac Pro Edition
Reference #416967680
What can I do?

Hello!
Thanks for bringing it up! As per the records in our system, the order has been successfully processed and your subscription has been successfully renewed for another year.

 

[Vacances]

Hello!
Thanks for bringing it up! As per the records in our system, the order has been successfully processed and your subscription has been successfully renewed for another year.

Hello!
I have renewed my subscription using my credit card due to work reasons. This means that the payment has been made twice, once via Alipay and another via credit card. So I want to refund the money I paid through Alipay before. The credit card number ends in 2222. Can you help me check it please? Thank you!