PD14 - Client Snapshot does not finish

D

diwa

Member
Hi,

I do have a PD14 installation running at OS X 10.13.
A Win7 VM was performing a snapshot - but it seems PD hung during (or after?) the process.

parallels.log says (last rows):

11-12 09:33:30.312 F /vm:1232:29955/ [SARE] Waiting for disk...
11-12 09:33:35.349 F /LocalDevices:1232:12583/ sync_request on dev(11:0) was not acked in time, continue wait...
11-12 09:34:30.074 F /TransMem:1232:65555/ Finished processing blocks (4096 / 4096 processed)
11-12 09:34:30.074 F /vm:1232:65555/ Copying swap pages... done
11-12 09:34:30.082 F /TransMem:1232:68615/ Failed to get next block: all done
11-12 09:34:30.082 F /Compression:1232:68615/ CCompressionEngine::compress() completed res=1
11-12 09:34:30.083 F /TransMem:1232:68615/ CSnapshotEngineCompressed::run() done


And on screen I got the message "95%" for the last hour...

Anything, I can do?
Today's snapshot does not show up at "snapshots.xml" yet...

Thanks

Dirk
 
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This happens with a 4TB WD Red at a OWC ThunderBay 4 case - connected by Thunderbold to my 2018 i7 iMac.
It doesn't matter, if this HDD is the only one connected.
But the SAME error occoured during last year. Then I had my VMs on the internal FusionDrive of my 2013 i7 iMac...

The other VMs seem to be running faster on the TB drive with the new computer than on the FusionDrive of the old one.

Ciao

dirk
 
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Thanks for your reply. Our Engineering team informed us, that according to the tech report one of the probable reason is the external device slow performance. (There is lots of messages about "VmLocalCmdUnfreeze").
 
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