PD9 Parallels Tools installation fails due to missing file

G

GeneMa

Bit poster
Problem Report 30690778
Mac OS X 10.9 (Mavericks)
Parallels Desktop 9 Build 9.0.23140
Guest: Windows 7

PD9 update yesterday proceeded to the Parallel Tools installation, which failed because the file could not be found. I reinstalled PD9 from the original dmg file (9.0.23136.932290) with the same result (Tools install failed due to missing file). In the PD9 Menu bar, Virtual Machine/Reinstall Parallels Tools is grayed out. I am at a loss as to next step. Any assistance greatly appreciated.
--Gene
 
After several reboots of the Windows 7 guest OS, it finally began installing Parallels Tools. That process stopped at 24% and popped up a window saying "The feature you are trying to use is on a network resource that is unavailable". It asks me to find 'parallels-tools-amd64.msi. I click the Browse button and find the file where it should be (c:\Program Files (x86)\Common Files\Parallels\{32FC...}\Data\amd64) and it responds with "...not a valid installation package...". I tried other {...} subdirectory entries and they all received the same error. Any indication what these error messages are telling me?
--Gene
 
Well, 6 months have gone by without ANY reply or assistance. Is there something else I'm supposed to get help on this Forum?
 
Hi GeneMa,

Please follow the steps mentioned below to update Parallels Desktop 9 for Mac and to install Parallels Tools in your Windows VM:

1. Click on the link below to download the latest build for Parallels Desktop 9 for Mac:

http://www.parallels.com/directdownload/pd9

2. Please follow this link for installation instructions: http://kb.parallels.com/116989

Once Parallels Desktop 9 for Mac has been updated, please follow all steps outlined on the article below to install Parallels Tools:

http://kb.parallels.com/8969

Thanks,
Looran
 
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