Phone / Email Support

[KurtW2]

With a Pro Subscription how is phone / email support accessed?

 

[Maria@Parallels]

With a Pro Subscription how is phone / email support accessed?

Hi, please check this article for more information how to contact Parallels Support.
Or you can share the issue description here, we will be glad to help.

 

[KurtW2]

Thanks ...none of the options came up when no articles to address the issue were identified. ... Seems like I'm paying for a product that Im not receiving.

 

[Mikhail Ushakov]

Thanks ...none of the options came up when no articles to address the issue were identified. ... Seems like I'm paying for a product that Im not receiving.

Hi Kurt. Thank you for your feedback. Does the issue still persist? Yesterday we had an issue regarding the inability to create tickets at the Support that has already been fixed. If it still remains, please provide us with the steps of reproduction and a couple of screenshots to understand how we can help you. Thank you!