Possible Fix for Missing XP Audio!

C

cbpeaches

Bit poster
This fix was originally posted by JasonBee, but I have refined it somewhat, included the necessary files as an attachment, and added step-by-step instructions. Officially, this fix has worked for 2 people (that is, JasonBee and myself); if it works for you as well, please say so in this thread and let everyone else know that help is here! :)

Your System:
-Parallels 4.0.3810 or newer
-Guest OS Windows XP (I am using Professional with Service Pack 3, and have not tested on other versions)
-Host OS Mac 10.5.6
-NO sound drivers installed whatsoever except for those from Parallels Tools

Your Problem:
-In Control Panel > System > Hardware tab > Device Manager, under Sound, video and game controllers, the hardware Intel(R) 82801BA/ BAM AC'97 Audio Controller has an exclamation mark beside it indicating that there is no driver installed. In the Audio control panel, it indicates that no audio device is connected.
-If this is not the case, please uninstall any audio drivers you may have installed (including Realtek -- it doesn't work), un-install and re-install Parallels Tools. You MUST be able to see this particular piece of hardware.

Your Solution:

1. Download attached file and unzip it anywhere on your computer. It should be a folder called "driver" with three items in it. I unzipped to the Desktop, you can use C: for ease of browsing if you wish. It doesn't matter, just remember where it is!

2. Go back to the Device Manager (use the path under "Your Problem" if you don't remember where it is) and double click on Intel(R) 82801BA/ BAM AC'97 Audio Controller.

3. Navigate to the Driver tab and click Update Driver. Make sure to NOT allow the Update Wizard to use Microsoft Update, click Next. Now choose "Install from a list or specific location" and hit Next. Check the box for "Include this location in the search" and Browse to the "driver" folder you downloaded and unzipped earlier. Upon hitting Next, it should start scanning and then begin installing an unnamed driver.

4. A window will pop up asking you to insert the Windows install disc and navigate to the "ac97int.sys" file. Don't fear, this file is included in the "driver" folder! Simply Browse again to the "driver" folder and click OK. The installer should find the file here and continue until it finishes.

5. That's it! Go to Control Panel > Sounds and Audio Devices, and the audio device that appears should be called Intel(r) Integrated Audio. Toy with the volume for a minute, incredulous and relieved to finally have sound after so much unnecessary stress. Enjoy some music. :P

And that's it! Again, if this fix works for you, please say so in the thread. If not, I will try to include files that may make the fix more widely compatible in my next "driver" attachment.

Yours,
cbpeaches
 

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Thank you very much!

After spending a lot of time trying to solve this I found your post and followed your instructions, it worked perfectly.
I really appreciate your help; I was frustrated, and it's very important to me.

Again, thank you!
 
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Worked Great

Pandora and Jango were crashing my browsers so I figured perhaps the fact that i didnt have an audio controller installed was probably playing a role in this. Within 10 minutes, i had everything worked out and i am glad to say, pandora and jango are both rocking my socks. thanks
 
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Soul780 said:
Thanks for the idea folks, I'm having the same sort of issue - only I get scrambled audio. I've tried a number of different fixes on different sites and either the drivers crash the virtual machine, or they give me scrambled audio. I can make out the XP system sounds (just barely), but music and what not are completely un-listenable.

My question is about the removal of previous drivers - what file names do I look for.?

Originally, my audio device would show up with an exclamation mark next to "multimedia audio controller"...I deleted two files that I recognized from my previous installations of drivers, and then ran the fix. Now the device shows up as "Microsoft WINMM WDM Audio Compatibility Driver" - with the same exclamation point next to it.

Getting pretty frustrated, but I need to get this working! Please help!
Click to expand...

I am having this similar problem, as there is no Intel driver listed. It just says 'multimedia audio controller' as well.
 
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if you get a multimedia audio controller with an exclamation in device manager and no intel bam whatever yet, that means you need to uninstall through control panel parallel tools, then back to device manager, and put the windows cd in and it should be able to change multimedia audio control to intel whatever, and then you can run the driver update if still needed.
 
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different initial driver

this fix worked great for me!! thanks! the only thing was, my initial question mark showed up next to the "multimedia audio controller" so i just followed the instructions to update that, using the same driver you provided. worked great! just wanted to pass along my slight difference, in case there were any others out there getting confused from the start because the didn't have the right file...
 
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After 5+ hours of trying to figure this out, cbpeaches first post fixed my problem completely. Thank you so much!

To parallels support: Thanks for nothing but being mind numbingly incompetent regarding this and other issues. This is an interesting VM product for its intent of tight integration with the host OS etc. But in many ways, it's worse than free, open source or cheaper (if you count support costs of time spent!) competing products. I'm currently a very disheartened customer. Earn my money. Do better. Maybe offer cbpeaches some contract work to put your support team in shape!
 
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Soul780 said:
Thanks for the idea folks, I'm having the same sort of issue - only I get scrambled audio. I've tried a number of different fixes on different sites and either the drivers crash the virtual machine, or they give me scrambled audio. I can make out the XP system sounds (just barely), but music and what not are completely un-listenable.

My question is about the removal of previous drivers - what file names do I look for.?

Originally, my audio device would show up with an exclamation mark next to "multimedia audio controller"...I deleted two files that I recognized from my previous installations of drivers, and then ran the fix. Now the device shows up as "Microsoft WINMM WDM Audio Compatibility Driver" - with the same exclamation point next to it.

Getting pretty frustrated, but I need to get this working! Please help!
Click to expand...

----------

Do as in the first post. IT WORKS! Finally I can play Monkey Island 3!
 
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