prl_deskctl_agent.exe - Application Error

Discussion in 'Parallels Desktop for Mac' started by GregoryH3, Sep 11, 2020.

  1. GregoryH3

    GregoryH3 Bit Poster

    Messages:
    2
    The instruction at 0x0007FFD248FC303 referenced a memory at 0xFFFFFFFFFFFFFFFFF. The memory could not be read. This is the error I am getting after installing Parallels Access on a Windows 10 pro 64 bit. The agent looks like it is running, but when I go to access it (remote connect with an other computer) I get an infinite spinning red wheel.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, could you please provide us with the screenshot of the issue?
    Also please collect the tech report once the issue reproduced and post the report's ID here?
     
  3. MarkM32

    MarkM32 Bit Poster

    Messages:
    4
    I got the same issue for months now. Not sure that it affects connectivity, but this message pops up when I reboot the computer.
    upload_2020-10-4_14-57-18.png
     
  4. MarkM32

    MarkM32 Bit Poster

    Messages:
    4
    The Report ID 351094064
     
  5. MarkM32

    MarkM32 Bit Poster

    Messages:
    4
    Also got these when I pressed ok on the previous error message
    upload_2020-10-4_15-2-6.png
    upload_2020-10-4_15-2-35.png
    upload_2020-10-4_15-4-3.png
    Then it goes away
     

    Attached Files:

  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, please collect the tech report once the issue reproduced and post the report's ID here.
    Looking forward to your reply.
     

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