prl_naptd mac crash with connected network

[akrt1]

Paralells is crashing as soon i start the paralells application or the windows 7 vm.
If i am changing network to disconnected i can use the windows 7 vm.
I have the latest 11 version installed.
is there a fix for this?


OS Information
OS X EL Capitan
Version 10.11.1 (15B42)
Model Name:MacBook Pro
Model Identifier:MacBookPro10,1
Processor Name:Intel Core i7
Processor Speed:2.6 GHz
Number of Processors:1
Total Number of Cores:4
L2 Cache (per Core):256 KB
L3 Cache:6 MB
Memory:8 GB
Boot ROM Version:MBP101.00EE.B0A

SMC Version (system):2.3f36

Serial Number (system):C02JW0VVDKQ2

Hardware UUID:0C97749A-4FB4-5309-9C30-FA32F1C36472
Hardware UUID:0C97749A-4FB4-5309-9C30-FA32F1C36472

*** Panic Report ***

panic(cpu 4 caller 0xffffff80295ff8d1): assertion failed: total_sbmb_cnt >= 0, file: /Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/bsd/kern/uipc_socket2.c, line: 2452

Backtrace (CPU 4), Frame : Return Address

0xffffff913be8bcb0 : 0xffffff80290e5307

0xffffff913be8bd30 : 0xffffff80295ff8d1

0xffffff913be8bd50 : 0xffffff80295f4d68

0xffffff913be8be60 : 0xffffff80295c9e3a

0xffffff913be8bf00 : 0xffffff80295c9ba3

0xffffff913be8bf60 : 0xffffff802962afd1

0xffffff913be8bfb0 : 0xffffff80291f4b16


BSD process name corresponding to current thread: prl_naptd

Boot args: kext-dev-mode=1


Mac OS version:

15B42


Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide: 0x0000000028e00000

Kernel text base: 0xffffff8029000000

__HIB text base: 0xffffff8028f00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)


System uptime in nanoseconds: 165353213333

last loaded kext at 162942253859: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7fac2f3000, size 409600)

last unloaded kext at 149764534525: com.apple.iokit.IOEthernetAVBController 1.0.3b3 (addr 0xffffff7faa8a4000, size 28672)

loaded kexts:

com.parallels.kext.vnic 11.1.1 32312

com.parallels.kext.netbridge 11.1.1 32312

com.parallels.kext.hypervisor 11.1.1 32312

com.parallels.kext.usbconnect 11.1.1 32312

com.citrix.driver.net6im 1.1.9

com.deterministicnetworks.driver.dne 1.0.18

com.deterministicnetworks.driver.dniregistry 1.0.7

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.AGPM 110.20.21

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.50.31

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHV 1

com.apple.GeForce 10.0.6

com.apple.driver.AppleIntelHD4000Graphics 10.1.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.11.33b1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.1.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AirPort.Brcm4360 1010.14.1a4

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.nvidia.driver.NVDAGK100Hal 10.0.6

com.apple.nvidia.driver.NVDAResman 10.0.6

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.11.33b1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBMultitouch 250.4

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)

Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

Network Service: Thunderbolt Ethernet, Ethernet, en3

Serial ATA Device: APPLE SSD SD512E, 500.28 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

 

[Elric]

<there was some text, but it was wrong, since I've mixed it with another problem>

Sorry, we consider this problem as not Parallels related, we believe that it occurs due to the following citrix drivers, which appear to have some incompatibility with El Capitan:
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7

There is a way to workaround this, though, but it involves editing of the Parallels Desktop configuration file, which could be complicated.

1. Exit the Parallels Desktop
2. Start the /Applications/Utilities/Terminal.app
3. Execute in terminal the command "cp /Library/Preferences/Parallels/network.desktop.xml ." (without quotest)
4) Execute in terminal command
open /Applications/TextEdit.app ./network.desktop.xml
will open the TextEdit with configuration file

5) Search the file for sections <ParallelsAdapter dyn_lists=""> and change in them value
<Enabled>1</Enabled> to be <Enabled>0</Enabled>. Save the file
6) execute command "sudo cp ./network.desktop.xml /Library/Preferences/Parallels/" (it will ask for the password)

These steps should workaround the kernel panic

 

[Michael Spurlock]

As far as I can tell I cannot locate any of these three citrix drivers on my system and yet I was experiencing the same prl_naptd kernel panics every time I started Parallels. I performed the steps above (using sudo vi) and it works now but I wanted you guys to know this is a more wide spread problem than you first thought. I am happy to share logs, etc as required to help you solve this issue.

 

[Elric]

As far as I can tell I cannot locate any of these three citrix drivers on my system and yet I was experiencing the same prl_naptd kernel panics every time I started Parallels.

Hi, please send a problem report and post here its number (no need to start the VM or do anything else, just a problem report)

 

[Michael Spurlock]

86810258

 

[Elric]

As far as I can tell I cannot locate any of these three citrix drivers on my system and yet I was experiencing the same prl_naptd kernel panics every time I started Parallels.
86810258

Though according to the report you have that drivers:
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7

 

[Michael Spurlock]

Fair enough. I apologize for missing them. Where are they and what specific software are they related to? Citrix Receiver?