prl_naptd process 100% CPU on Mac following update to Parallels 18

Discussion in 'Windows Virtual Machine' started by NeilM15, Jul 17, 2023.

  1. NeilM15

    NeilM15 Bit poster

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    Hi - just updated to Parallels 18.3.2 (53621) on MacBook Pro running Mac OS Ventura 13.4.1 (c)
    Instant regret.
    Activity Monitor reports process prl_naptd taking a constant 100% of CPU and the fan on the laptop is running all the time.
    This has never been a problem in 4 years of using Parallels on this machine.
    Please advise!
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    552
    Hello,
    For us to further investigate this issue, kindly provide us with the following information:
    1. Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    Thanks
     
  3. NeilM15

    NeilM15 Bit poster

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    Good morning.
    Report sent, ID 431023981
    Thanks.
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    552
    Hello,
    As per the technical report provided, Parallels Desktop 17.1.7-51588 is currently installed. Kindly confirm if the issue is occurring in this build as well?
    Kindly update to the latest build of Parallels Desktop 18.3.2 and collect an additional technical report with the Parallels Desktop 18.3.2 and provide us with report's 9-digit ID in reply to this post.
    Thank you.
     
  5. NeilM15

    NeilM15 Bit poster

    Messages:
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    Version 18.3.2 (53621) installed, and Technical Data report 431164596 sent.
    prl_naptd still chewing 100%.
    Thanks.
     
  6. NeilM15

    NeilM15 Bit poster

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    Additional: prl_naptd stays at 100% even after shutting down the Win10 VM, and all that is running of Parallels is the Control Center.
    On shutting down Control Center, prl_naptd also shuts down.
     
  7. NeilM15

    NeilM15 Bit poster

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    Additional: switching to "bridged" networking is a workaround, with no prl_naptd process running at all.
     
  8. NeilM15

    NeilM15 Bit poster

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  9. NeilM15

    NeilM15 Bit poster

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    Do you have any update to offer?
     
  10. NeilM15

    NeilM15 Bit poster

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    Hello. Did you investigate my second report? What did you find?
     
  11. NeilM15

    NeilM15 Bit poster

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    Latest update - installing brand new latest greatest Parallels v19 did NOT solve the problem.
     

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