"prl_naptd quit unexpectedly"

[Jackjack]

I've been running parallels for about three months with no problems. Today, upon booting up OS X (before opening parallels) I got this message: http://cl.ly/5XOB

When I click "ignore" the message reappears in ~10 seconds. The same thing happens when I click "reopen".

I have tried opening parallels, but that doesn't solve it. However, when I open paralells, I do keep getting this message: http://cl.ly/5XV5.

Can anyone tell me how to solve this?

In case it's helpful, I'm pasting below the first part of the details that are shown when I click "report" in the error message (it's too long to paste the whole thing):

Process: prl_naptd [441]
Path: /Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd
Identifier: prl_naptd
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [152]

Date/Time: 2011-03-27 14:56:49.795 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6

Interval Since Last Report: 1044 sec
Crashes Since Last Report: 213
Per-App Crashes Since Last Report: 107
Anonymous UUID: 9239A3A6-AA53-4332-A9B9-4F3840263FA0

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000048b936d2
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.parallels.naptd 0x0000000100074faf start + 452143
1 com.parallels.naptd 0x000000010009c380 start + 612864
2 com.parallels.naptd 0x00000001000175e5 start + 68709
3 com.parallels.naptd 0x000000010001c57a start + 89082
4 com.parallels.naptd 0x00000001000069b4 start + 52

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff878e212a kevent + 10
1 libSystem.B.dylib 0x00007fff878e3ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff878e3cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff878e37fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff878e3128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff878e2fc5 start_wqthread + 13

Thread 2:
0 libSystem.B.dylib 0x00007fff878e2f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff878e335c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff878e2fc5 start_wqthread + 13
...

 

[Elric]

I have tried opening parallels, but that doesn't solve it. However, when I open paralells, I do keep getting this message: http://cl.ly/5XV5.

The dialog on the screenshot (titled "Problem Report for Parallels Desktop") suggests to send a problem report. Please send it and post here its id

What about possible solution:

Please perform the following instructions:

start /Application/Utilities/Terminal and execute the next four commands:

mkdir -p tmp /hit Return/

cp "/Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd" ~/tmp/prl_naptd_orig /hit Return/

ditto --arch i386 "/Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd" ~/tmp /hit Return/

sudo cp ~/tmp/prl_naptd "/Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd" /hit Return/

enter password after the last command (please note you will not see it on typing)

Please check whether it helps or not.
In case the issue persists please send one more problem report and post here its Problem ID.

 

[HiroeS]

I had a similar issue going from the first or second version of Parallels 5 to 6...I had to reinstall the Parallels 5 latest and then upgrade to 6.

I was getting prl_naptd errors on boot up and they kept repeating...application was launchd.