prl_vm_app crashes due to SIGSERV after logging in to Windows 10

Discussion in 'Windows Guest OS Discussion' started by antonixx, May 13, 2020.

  1. antonixx

    antonixx Bit Poster

    I have been using Parallels Desktop 14 for Mac to run a Windows 10 VM since the former had been released, but now all of a sudden I can no longer use it as prl_vm_app crashes shortly after a successful Windows 10 login. Some experimenting has shown that the issue must be in Parallels Tools resetting the Windows 10 installation (where all installed apps are removed) allowed me to work in the VM without any crashes. When I reinstalled Parallels Tools crashes are back.
    Searching the forums, I have found a similar report 7 years old for Parallels 8. Exactly the same behaviour. It is surprising that the problem has not been fixed since.

    Here is the information from the latest crash (they all are the same):

    Process: prl_vm_app [72919]
    Path: /Applications/Parallels
    Identifier: com.parallels.vm
    Version: 14.1.3 (45485)
    Code Type: X86-64 (Native)
    Parent Process: ??? [72247]
    Responsible: prl_client_app [72197]
    User ID: 502

    Date/Time: 2020-05-13 14:24:58.242 +0300
    OS Version: Mac OS X 10.15.4 (19E287)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)
    Anonymous UUID: 0A496183-9777-CB60-7198-05F2BE0A8605

    Sleep/Wake UUID: 0320A025-C3B4-4E28-B721-F06F6BE57FB9

    Time Awake Since Boot: 51000 seconds
    Time Since Wake: 1000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 59 QThread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY
  2. antonixx

    antonixx Bit Poster

    Just realised that I forgot to include the stack trace for the crashed thread:
    Thread 59 Crashed:: QThread
    0 0x00007fff2edda6ae CFDictionaryGetValue + 33
    1 com.parallels.vm 0x00000001012dc13f 0x100b9e000 + 7594303
    2 com.parallels.vm 0x00000001012dc250 0x100b9e000 + 7594576
    3 com.parallels.vm 0x00000001012dd10b 0x100b9e000 + 7598347
    4 com.parallels.vm 0x00000001012dc8f3 0x100b9e000 + 7596275
    5 com.parallels.vm 0x0000000100bd9c37 0x100b9e000 + 244791
    6 com.parallels.vm 0x0000000100bd90da 0x100b9e000 + 241882
    7 com.parallels.vm 0x0000000100bd8ac9 0x100b9e000 + 240329
    8 com.parallels.vm 0x0000000100bd89fc 0x100b9e000 + 240124
    9 com.parallels.vm 0x000000010135851a 0x100b9e000 + 8103194
    10 com.parallels.vm 0x0000000100be1d0d 0x100b9e000 + 277773
    11 com.parallels.vm 0x0000000100bdc48c 0x100b9e000 + 255116
    12 org.qt-project.QtCore 0x0000000103790bec 0x103765000 + 179180
    13 libsystem_pthread.dylib 0x00007fff68e09109 _pthread_start + 148
    14 libsystem_pthread.dylib 0x00007fff68e04b8b thread_start + 15
    Thread 59 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x29f057a6cba400b0 rdx: 0x00007fff871849d0
    rdi: 0x0000000000000000 rsi: 0x00007fff871849d0 rbp: 0x000070000e70eb10 rsp: 0x000070000e70eae0
    r8: 0x0000000000009dc1 r9: 0x0000000000000001 r10: 0x00007f863cd00000 r11: 0x00007f863cdf6860
    r12: 0x0000000101a64af0 r13: 0x000070000e70ed70 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00007fff2edda6ae rfl: 0x0000000000000246 cr2: 0x0000000108ee1fa0

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