Problem after switching computers

[CraigLath218]

I just upgraded to the new macbook and restored the new computer from time machine. When I went to open parallels it asked for the licence key. I logged into my parallels account and got my subscription key. Apparently this was an "upgrade key" and I need to go dig up some prior licence key. I found two old keys in my legacy account section but neither seem to work. The user interface and error messages are of no help. At one point I got some message about only being able to use the key on one computer, but then I could never get back to that message again.

I like Parallels otherwise, but this install experience is sub part to put it nicely. I can't seem to find any way other than forums to contact support, if anyone has any suggestions it would be appreciated.

 

[PaulChristopher@Parallels]

I just upgraded to the new macbook and restored the new computer from time machine. When I went to open parallels it asked for the licence key. I logged into my parallels account and got my subscription key. Apparently this was an "upgrade key" and I need to go dig up some prior licence key. I found two old keys in my legacy account section but neither seem to work. The user interface and error messages are of no help. At one point I got some message about only being able to use the key on one computer, but then I could never get back to that message again.

I like Parallels otherwise, but this install experience is sub part to put it nicely. I can't seem to find any way other than forums to contact support, if anyone has any suggestions it would be appreciated.

Hi CraigLath28, thanks for reaching out! You can also reach us at toll-free +1 888-811-2489, or if international, dial +1 703-579-0156
Please check your private message for the license key and reply if you have any questions.

 

[Ajith1]

I just upgraded to the new macbook and restored the new computer from time machine. When I went to open parallels it asked for the licence key. I logged into my parallels account and got my subscription key. Apparently this was an "upgrade key" and I need to go dig up some prior licence key. I found two old keys in my legacy account section but neither seem to work. The user interface and error messages are of no help. At one point I got some message about only being able to use the key on one computer, but then I could never get back to that message again.

I like Parallels otherwise, but this install experience is sub part to put it nicely. I can't seem to find any way other than forums to contact support, if anyone has any suggestions it would be appreciated.

We are glad to hear that the issue is resolved. Feel free to reach us anytime for support.