Problem installing workstation extreme trial

Discussion in 'Installation and Configuration in Windows and Linux' started by KirkMckenzie, Jun 13, 2012.

  1. KirkMckenzie

    KirkMckenzie Bit poster

    Messages:
    1
    Hi,

    I tried to install the workstation extreme trial (on windows 7 X64 pro), and it failed with an error. "The installer is corrupt. Installation cannot start. please check the installer source. System error code (183): Cannot create a file when that file already exists." I tried re-downloading it a few times just in case, and the exact same thing happens.

    I found the %windir%/temp/parallels-smartinstall.log file, and looked at it. The relevant portion appears to be:

    <quote>
    2012-06-13 16.49.38 : The product is already installed
    2012-06-13 16.49.38 : Vc runtime is installed already
    2012-06-13 16.49.38 : Installing vcredist_2005_sp1_x64...
    2012-06-13 16.49.38 : OneVcredistInstall: started.
    2012-06-13 16.49.38 : Running installer: 'C:\Windows\Temp\vcredist.exe' '/q:a /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn"" " '
    2012-06-13 16.49.38 : RunProcess(): file 'C:\Windows\Temp\vcredist.exe', cmdline '"C:\Windows\Temp\vcredist.exe" /q:a /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn"" " '
    2012-06-13 16.49.39 : OneVcredistInstall: finished.
    2012-06-13 16.49.39 : Installing vcredist_2008_x64...
    2012-06-13 16.49.39 : OneVcredistInstall: started.
    2012-06-13 16.49.39 : Failed to write vcredist.exe (218) - error code 13
    2012-06-13 16.49.39 : ShowErrorMessage(Parallels Workstation,The installer is corrupt. Installation cannot start. Please check the installer source.

    System Error Code (183):
    Cannot create a file when that file already exists.


    )
    2012-06-13 16.49.46 : OneVcredistInstall: failed.
    2012-06-13 16.49.46 : RuntimeInstall: finished.
    2012-06-13 16.49.46 : Thread terminated. Status 925
    2012-06-13 16.49.46 : ShowErrorMessage(Parallels Workstation,Failed to extract required files. Installation can not be started.
    )
    2012-06-13 16.49.47 : Setup failed.
    2012-06-13 16.49.47 : Setup runtime failed.
    </quote>

    It seems that the vc++ redistributables are failing somewhere: I already have the redistributables for 2005/2008 installed (I downloaded them from microsoft and installed them just now, to be sure), and the same problem occurs every time I try to run the installer. I also tried uninstalling 2008, through the downloaded redist, and still the same error occured.

    I cleaned out all the temporary files and tried again, and got the same error.

    I tried finding other examples of this error on google, but I could not find any.

    I also tried installing the same executable file on a win 7 X64 pro VM running on another physical computer (hyper V server 2008 R2, which is what I am working towards possibly replacing with a parallels machine), and it seems to work just fine to install, but I do not believe it had any VC++ files already on it at all. (although it downloads a newer version, which seems odd since I downloaded it just today)
     

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