Problem: Registration window keeps showing up every time I launch PD9

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XuchaoZ

Bit poster
The registration window keeps showing up every time I launch Parallels Desktop 9.
Can anyone solve this problem?
 
Me Too. I have had a support request in for 10 days on this issue. I've uninstalled and reinstalled. FIVE DAYS AGO support said this was being escalated to "level two". NOTHING.

Come on Parallels!! Fix this! Or at least contact me!
 
I just spent almost an hour and a half on the phone with Parallels tech support. They finally found the problem. It's a corrupt file in preferences, and the new program is creating it -- so deleting the old one doesn't help. He copied down the version from his machine and suddenly the registration process started working. Now it works and I can run without registering every time.
 
Dear Chris, could you tell me how to find this corrupt file? How can I solve this problem by myself? Thanks a lot.
 
I'm not at the computer that had the issue, but we found the problem in the "parallels.log" file in the /Library/logs folder -- you can view this in the Console utility. If you look in that file as you go to register, you can see it getting an error trying to write to a preferences file. (I don't remember the name, but it's in the log file.) We tried fiddling with permissions on that file and its folder, but that didn't help. We deleted the preferences file, and the program tried to recreate it, but it was still bad (I think the program was creating a new bad one?). He copied one from his computer -- which I assume was good -- and when I went to register, it was able to write just fine to it. Since then all has been good.
 
This is NOT the "ultimate solution". I had nothing like that in my hosts file. Was one of the first things both I (after having seen that entry) and the tech checked.

Thanks for playing though.
 
I am facing the same problem as Chris, and I can't contact technical support because I am not registered yet ! any news ?
 
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