Problem with Parallels Desktop 10 installation

T

ThierryJ

Bit poster
Bonjour,

I used Parallels Desktop since a few years (PD 4).
I bought yesterday the upgrade to version 10.
I downloaded it.
But when I wanted install it, I had the following message :
"Parallels Desktop cannot be installed o this Mac.
Parallels desktop can be only installed on Intel-based Macs running the 64-bit kernel. See http://support.appe;com/kb/HT3770 for details."
But Parallels desktop 9 runs on my macbook (Intel Core 2 Duo, 3 Go Ram, Mac Os Lion 10.7.5, SN W872488CYA2), ; and it's a commercial offer from Parallels who decided me to upgrade when I opened Parallels Desktop 9 !!!
I restarted my computer on kernel 64 bits with the following message (propose by Apple) in the terminal : sudo systemsetup -setkernelbootarchitecture x86_64
In vain.

Can you help me ?
Thank's a lot,

Thierry from France.
 
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Copied from PD 10 User Guide:
To install and set up Parallels Desktop 10 for Mac, you need: • AMaccomputerwith:
• An Intel Core 2 Duo processor or better.
• At least 2GB of RAM (4GB recommended to run Windows 7)
• At least 650 MB of space available on the boot volume (the volume that has Mac OS X) for Parallels Desktop installation
• Enough free disk space for each virtual machine and its applications (at least 15 GB for each installation of Windows)
• OS X 10.9 Mavericks, OS X 10.8 Mountain Lion or later, OS X Lion 10.7.4 or later, or Mac OS X Snow Leopard v10.6.8 or later
To identify your computer's processor, memory, and Mac OS X version, choose Apple menu > About This Mac.
• Internet connection required for product activation, select features, and online updates
 
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Pb with installation PD 10

rmattern said:
Copied from PD 10 User Guide:
To install and set up Parallels Desktop 10 for Mac, you need: • AMaccomputerwith:
• An Intel Core 2 Duo processor or better.
• At least 2GB of RAM (4GB recommended to run Windows 7)
• At least 650 MB of space available on the boot volume (the volume that has Mac OS X) for Parallels Desktop installation
• Enough free disk space for each virtual machine and its applications (at least 15 GB for each installation of Windows)
• OS X 10.9 Mavericks, OS X 10.8 Mountain Lion or later, OS X Lion 10.7.4 or later, or Mac OS X Snow Leopard v10.6.8 or later
To identify your computer's processor, memory, and Mac OS X version, choose Apple menu > About This Mac.
• Internet connection required for product activation, select features, and online updates
Click to expand...

Thanks for your answer.
I am right with the specifications over it and I precise again that my computer is running well with Parallels Build 9.0.24237
(Révision 1028877; mercredi 2 juillet 2014).
I need help to find the problem with installation of PD 10 which just said : "Parallels Desktop cannot be installed o this Mac.
Parallels desktop can be only installed on Intel-based Macs running the 64-bit kernel. See http://support.appe;com/kb/HT3770 for details."

Thank you

Th.
 
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Pb with installation PD 10

Abdul@Parallels said:
Hi ThierryJ,

Please install Parallels Desktop 9 again and generate a Problem Report ID as suggested at http://kb.parallels.com/9058 and provide us the ID.
Click to expand...

Thanks for your answer.
But I try to install PD on another computer of a friend ; this computer is "kernel and extensions 64 bits : "yes"
I could install PD 10 on this computer.
The problem is that PD 10 doesn't work with computers with "kernel and extensions 64 bits : "no". And nowhere I could read this limitation about installation of PD 1, otherwise I did not buy this update !

Th. Jourget
 
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ThierryJ said:
Thanks for your answer.
But I try to install PD on another computer of a friend ; this computer is "kernel and extensions 64 bits : "yes"
I could install PD 10 on this computer.
The problem is that PD 10 doesn't work with computers with "kernel and extensions 64 bits : "no". And nowhere I could read this limitation about installation of PD 1, otherwise I did not buy this update !

Th. Jourget
Click to expand...

Hi Th. Jourget,

Please submit a support ticket at http://www.parallels.com/products/desktop/support/ if you require any Technical or Customer service assistance from us.
 
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