Problem with Smart Guard / Snapshots

Discussion in 'Windows Guest OS Discussion' started by JakePratt, Nov 5, 2018.

  1. JakePratt

    JakePratt Bit Poster

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    Ever since I updated to Parallels 14, I have consistently not been able to run Smart Guard. Each time Parallels runs a snapshot, Windows 10 will appear to lose access to the disk. This will sometimes freeze the OS, sometimes it will stay responsive for a few minutes but each time, I must reboot in order to gain access to the OS again. Is this a known issue?
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

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    Hi @JakePratt , please perform first aid on your mac, reboot your mac and check if that helps.
     
  3. JakePratt

    JakePratt Bit Poster

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    I have performed First Aid, reformatted the Mac and even swapped to a new Mac. Also, I have created a new VM from scratch. My assumption is that some combination of features I use causes the problem. For example, I have two Hard Disks mounted (C: & D:) vs a Single Image?
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

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    Hi @JakePratt , is it happening only when you have 2 hard disks connected?
     
  5. JakePratt

    JakePratt Bit Poster

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    Not sure since I always have 2 HD's connected. My setup keeps my data on a D: drive so it can be connected to multiple VM's. I suppose I could migrate the data to the C: Drive to test out. Is this a likely cause? Is this an unusual use case? Any diagnostics I can do?
     
  6. JakePratt

    JakePratt Bit Poster

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    So after migrating from 2 drives to a single drive, the snapshot problem appears gone. It has completed 2 daily and 1 weekly snapshot without freezing. It DOES appear to be a problem with my 2 drive setup. Is this a bug that can be looked at? I would like to go back to my preferred setup AND use smart guard.
     
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    1,783
    Is it a second virtual hard disk or external drive? Will you be able to recreate the scenario?
     

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