Problem with upgrade of my licence

[RenatoR1]

Hi,
We have a license on version 4 (My first Mac), now I buy a upgrade license (subscription) to new version 16, but we have a error.
My account is renatomcribeiro@gmail.com. I send to email to support and don't have any answer in 2 days.

We buy upgrade because we don't see problem with this. (don't see restrictions on website about that)

 

[Maria@Parallels]

Hi,
We have a license on version 4 (My first Mac), now I buy a upgrade license (subscription) to new version 16, but we have a error.
My account is renatomcribeiro@gmail.com. I send to email to support and don't have any answer in 2 days.

We buy upgrade because we don't see problem with this. (don't see restrictions on website about that)

Hi, please sorry for the delay in response.
Please check your inbox for more information.