Problems with Cleverbridge when I've bought a license key for Parallels 8 for Mac

M

MatiasF

Bit poster
Hello everyone,

As you could see with the title of this thread, I have problems with Cleverbridge when I've purchased a license key for Parallels 8 for Mac. First of all, sorry for my English, it is not my native language.

A few days ago, I've purchased the Parallels 8 for Mac. I chose Paypal as payment system. I know that the payment was made because I received the confirmation email from Paypal and my credit card has been charged. Although, I have not received yet any communication from Parallels / Cleverbridge reporting me that payment has been receiving, so I haven't got yet the product key that I have paid for it.

I have already put a request to customer support of Cleverbridge, but they have not given to me an answer about what was the problem or why I don't have my license key.

I' m looking for some help of Parallels support center, to try to solve me this problem.

Thank you in advance for your help.

Best regards,

Matias.
 
same problem

Hi
I have the same problem. I didn't get a purchase confirmation after charging my credit card for the upgrade to Parallels 8.

I only got a "Your cleverbridge reference number: xxxxxxxxx"

What can I do.

Regards
Peter Sommerlad.
 
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