Problems with Nuance (Dragon) Download Manager

F

FionnbarL

Bit poster
  • Parallels Mac Desktop Version 16 standard
  • Running Windows 10 home standard (the default one included in Parallels). Not yet registered
  • Mac OS Catalina 10.15.6
  • Have bought Dragon Home Version 15
The install works by you downloading and running a small installer called Nuance Download Manager. When I do this it appears to run but there is no progress with the download even if I leave it all night having disabled the Mac OS screensaver and sleep function. The download status tab says "creating download". The "performance" tab shows no data being uploaded or downloaded. The Mac laptop fan however seems to think something is happening as it is quite noisy when the downloader is running.

The Windows 10 install can access the internet because Edge can load websites. The downloader is supposed to use HTTP. Ping from a windows console gives the same results as from a MacOS host terminal

Any advice gratefully received

Fionnbar Lenihan
 
FionnbarL said:
  • Parallels Mac Desktop Version 16 standard
  • Running Windows 10 home standard (the default one included in Parallels). Not yet registered
  • Mac OS Catalina 10.15.6
  • Have bought Dragon Home Version 15
The install works by you downloading and running a small installer called Nuance Download Manager. When I do this it appears to run but there is no progress with the download even if I leave it all night having disabled the Mac OS screensaver and sleep function. The download status tab says "creating download". The "performance" tab shows no data being uploaded or downloaded. The Mac laptop fan however seems to think something is happening as it is quite noisy when the downloader is running.

The Windows 10 install can access the internet because Edge can load websites. The downloader is supposed to use HTTP. Ping from a windows console gives the same results as from a MacOS host terminal

Any advice gratefully received

Fionnbar Lenihan
Click to expand...
Nuance is no longer support Dragon software in virtual machines. If you have everything working but only Dragon installer is not working then the issue is with Dragon installer. You can check with Dragon support regarding this issue.
 
Hi Fionnbar,

Forgive me going slightly off-topic but you seem to be the person on here with the most recent experience with Dragon. I was considering using Parallels but if VMware is the route to get it installed, then thanks for offering that nugget and saving me a lot of head-scratching.

I'm trying to set up a new Mac for a 74yo with a nasty hand tremor and Dragon is the best route for him. I would just like to confirm before I pull the trigger on the purchase that you can use Dragon in VMware/Windows to dictate in Apple apps such as Word for Mac, Chrome, Pages, etc.

Thanks in advance!
T
 
I encountered the same problem trying to download Dragon Professional Individual 15 using Parallels on Catalina. The Download Manager never progressed past "preparing download". I solved the problem by saving the download file in the C drive of the PC rather than in the MacOS downloads folder (which is where the file saved by default when I first tried to download it). Dragon is now installed and working in Parallels.
 
ClaireG said:
I encountered the same problem trying to download Dragon Professional Individual 15 using Parallels on Catalina. The Download Manager never progressed past "preparing download". I solved the problem by saving the download file in the C drive of the PC rather than in the MacOS downloads folder (which is where the file saved by default when I first tried to download it). Dragon is now installed and working in Parallels.
Click to expand...
Hello, did you test the same behavior with Parallels Desktop 16?
 
ClaireG said:
Yes, this was with Parallels Desktop 16 running on Catalina 10.15.7
Click to expand...
We understand that the Nuance Downloader is unable to download to a shared folder but can download the setup to Windows internal drive. Thank you for sharing this here. This will help other users who are facing the issue.
 
Ajith@Parallels said:
We understand that the Nuance Downloader is unable to download to a shared folder but can download the setup to Windows internal drive. Thank you for sharing this here. This will help other users who are facing the issue.
Click to expand...

Hi, I'm having this same issue, but that workaround didn't do it for me. I can't install Dragon with the Nuance Downloader. Any other suggestions? Thanks!
 
I also wanted Nuance Dragon to speed up my writing, but I also love my Macbook Pro (BigSur) so downloaded Parallels and Windows 10. That was the easy part, I spend way too much time attempting to download Dragon and it did what the rest of you have said about running the computer but not doing anything else. Thank you ClaireG for suggesting saving onto C drive. Once I did that, the program downloaded. So thanks for your help.
 
Yes, download it to somewhere in your C Drive and it seems to work ok. Don't download it to any folder shared with your Mac.
 
Dear All,
I'm in the same dead end on my evaluation version of Parallels Desktop 17 on my iMac running macOS 10.13.6: I can't get the installer for Dragon Pro. Individual 15.3 to complete the installation process. I quickly have an error that says that "there is no appropriate version of Dragon for this utility on this system", even if the .exe of the installer is copied in the C: disk...
Any suggestion ?
This is the only reason I intend to buy Parallels Desktop 17...

Thanks in advance !
 
Issue appears to be related to the Nuance Download Manager rather than your internet connection or Parallels network configuration. Since Microsoft Edge can access websites successfully and ping tests return normal results, basic network connectivity seems to be working correctly.

A few troubleshooting steps you may want to try:

  1. Run the Nuance Download Manager as an Administrator.

  2. Temporarily disable Windows Defender Firewall and any antivirus software to determine whether they are blocking the download process.

  3. Ensure that Windows 10 is fully updated within the Parallels virtual machine.

  4. Verify that the virtual machine has sufficient disk space available for the Dragon installation files.

  5. Try downloading while using a different network connection, if available.

  6. If possible, uninstall the current Download Manager, reboot the virtual machine, and download a fresh copy from your purchase confirmation email.

  7. Check whether proxy or VPN settings are enabled, as these can sometimes interfere with the download process.
The fact that the Download Manager remains stuck on "Creating Download" with no network activity suggests that it may be unable to establish a connection to Nuance's download servers or may be encountering a permissions-related issue within the Windows environment.
 
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