Purchased Parallels 1, 2, 3, 4, 5, 6, 7, 8, 9 but...

[DrPasadena]

Dear Parallels:

I bought every version/upgrade of Parallels DeskTop from 1 thru 9.

I moved to Costa Rica 18 months ago and have been getting re-settled. This week I updated my OS to Sierra, and purchased the current Parallels Upgrade.

But when I entered activation numbers, Parallels refused to accept my most recent (i.e., Ver 9).

Since I now have to apparently buy a full version of Parallels 12, how do I apply for a refund of the $49 "Upgrade" fee I have already paid but that is of no use to me?

Thank you for your assistance,
DrPasadena

 

[PaulChristopher@Parallels]

Hi @DrPasadena, we have sent you a private message about the refund confirmation. Please reply if you have any questions.