Purchased Parallels 1, 2, 3, 4, 5, 6, 7, 8, 9 but...

Discussion in 'Installation and Configuration of Parallels Desktop' started by DrPasadena, May 5, 2017.

  1. DrPasadena

    DrPasadena Bit poster

    Messages:
    2
    Dear Parallels:

    I bought every version/upgrade of Parallels DeskTop from 1 thru 9.

    I moved to Costa Rica 18 months ago and have been getting re-settled. This week I updated my OS to Sierra, and purchased the current Parallels Upgrade.

    But when I entered activation numbers, Parallels refused to accept my most recent (i.e., Ver 9).

    Since I now have to apparently buy a full version of Parallels 12, how do I apply for a refund of the $49 "Upgrade" fee I have already paid but that is of no use to me?

    Thank you for your assistance,
    DrPasadena
     
    DrPasadena, May 5, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @DrPasadena, we have sent you a private message about the refund confirmation. Please reply if you have any questions.
     
    PaulChristopher@Parallels, May 5, 2017
    #2

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