Purchased Parallels 12 yesterday... Can't install

Discussion in 'Installation and Configuration' started by JackieS3, Sep 10, 2017.

  1. JackieS3

    JackieS3 Bit Poster

    Messages:
    2
    I purchased Parallels 12 yesterday, 9/9/17, at BestBuy. I'm trying to install it but I am only getting the option to download Parallels 13. Please help! I need this for work
     
  2. Alfena@Parallels

    Alfena@Parallels Parallels Support

    Messages:
    42
    Hi @JackieS3 ,

    Please click on the link www.parallels.com/directdownload/pd12 to download version 12.
    Customers who purchased and activated a copy of Parallels Desktop 12 for Mac from the Parallels Online Store or an authorized reseller on or after August 1, 2017, through October 31, 2017, are eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge.
    For more information, please visit:
    http://www.parallels.com/techguarantee2017/
    As your copy was purchased during the tech guarantee period please refer http://kb.parallels.com/124229 to get your free upgrade key to version 13.

    Thanks
    Alfena
     
  3. JackieS3

    JackieS3 Bit Poster

    Messages:
    2
    Thank you!
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    40
    Hello @JackieS3, You're welcome. Please get back to us for any further queries. Thanks, Meena.
     

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