RAS Client Display Issue

Discussion in 'Parallels Client for Windows' started by RandS, Dec 10, 2020.

  1. RandS

    RandS Bit Poster

    Messages:
    2
    Working on a brand new WIN10 setup with the latest Parallels RAS client. Take a look at the attached photo of the user's screen. Not sure how to describe the issue, but there's ghosting and the blue bleeds through to application windows and well. Connection to the server is "excellent" and low latency. Have tried latest client (17) as well as 16.5 to match the server. Tried connecting to multiple users on remote server to rule out the remote user profile -- same unusable result. Have another brand new machine for another user and display works perfectly (same network, v. 17, same display).

    RAS Display Issue 2.jpg
     
  2. RandS

    RandS Bit Poster

    Messages:
    2
    FYI, for those playing along, checking the "DPI Aware" option in the client app solved the issue.
     
  3. Eugene. K.

    Eugene. K. Parallels Team

    Messages:
    124
    Thank you RandS, for pointing this out. I'll see if it could be improved some way.
     

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