Reaches Maximum activation number, but ...

[MoonheeL]

Dear, everybody.

I'm in trouble with activation of Parallels.
I bought the iMac 2019 in July. But, I've returned iMac 2019 to buy a new iMac 2020.
Well, I surely activated Paralles in iMac 2019 for while. And I returned it back Apple after a few day.

Before a few day ago, iMac 2020 has been arrived and I've saw the the activation failure message after Parallels installation.

Who can drop the activation history of the iMac 2019? Do I have supports of this case?

Someone helps me, plz.

 

[Maria@Parallels]

Dear, everybody.
I'm in trouble with activation of Parallels.
I bought the iMac 2019 in July. But, I've returned iMac 2019 to buy a new iMac 2020.
Well, I surely activated Paralles in iMac 2019 for while. And I returned it back Apple after a few day.
Before a few day ago, iMac 2020 has been arrived and I've saw the the activation failure message after Parallels installation.
Who can drop the activation history of the iMac 2019? Do I have supports of this case?
Someone helps me, plz.

Hello, we've reset your Parallels Desktop 12 license key.
Please check the issue and let us know how does it work for you.