Record Screen Area - audio and video not in sync

Discussion in 'Parallels Toolbox for Mac' started by JimP52, May 27, 2022.

  1. JimP52

    JimP52 Bit Poster

    Messages:
    22
    Hi. I tried to record a video using Record Area in Parallels Toolbox. The video and audio are not in sync. Is there a setting to get them in sync?

    TIA - -jP
     
  2. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    91
    Hello @JimP52, Could you please try to reinstall the Parallels Toolbox once and then check audio and video are synced. The latest version of Parallels Toolbox is 5.1.0. Thanks.
     
  3. MikhailU@Parallels

    MikhailU@Parallels Parallels Support

    Messages:
    115
    Hi Jim,
    We released the new version of Parallels Toolbox - v5.5. It's supposed to address the issue. Kindly check and let us know whether the issue still remains. If it does, please reproduce the issue again and collect a tech report as per the KB https://kb.parallels.com/124107 .
     

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