Record Screen Stops in the middle of recording!

Discussion in 'Parallels Toolbox for Windows' started by SasanS1, Apr 8, 2021.

  1. SasanS1

    SasanS1 Bit poster

    Messages:
    3
    Record Screen stops and doesn't record. I have lost yet another very important presentation. Please help!
    I am terribly disappointed by how this tool works and worse how Parallels provide support for it.
    is there anyone who can help? Apparently Parallels doesn't.
     
  2. RichardS30

    RichardS30 Bit poster

    Messages:
    1
    I ma having the same problem ..... starts fine and if I hit stop after just a few minutes the file appears; but if I leave it recording eg for a longer presentation it suddenly stops recording and no file is saved.
    using Mac book pro 14" , Monterey and parallels toolbox 5.1.0 (fully licensed)
     
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    499
    Hello!
    Kindly reproduce the issue once again and collect a technical report at the moment of reproduction. Here you can find the instruction on how to do that: https://kb.parallels.com/124107 . Once done, please send the report ID to us in your reply to this post. We need this data to pass it to our developers for further investigation.
     

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