Leonel CarlosF
Bit poster
Hello Parallels Support Team,
I am requesting your assistance with a refund for a duplicate purchase processed via Cleverbridge.
On 12/17/2025, I attempted to complete a purchase, but my first card did not show an approval/acceptance at checkout. To avoid losing the order, I completed the purchase using a second card. However, the first card transaction--initially appearing to be declined/unsuccessful--was later accepted and processed as well, resulting in two purchases.
Please cancel/refund the following order (duplicate) -- invoice attached:
Please keep the following order active:
I previously attempted to contact Cleverbridge, but I could not find a phone number for support, and I am not sure my online refund submissions were received. I also submitted requests through the Parallels support form, but I have not received a confirmation email and no ticket appears in my dashboard.
Could you please escalate and process this refund request, or advise the best way to proceed?
Thank you very much,
Leonel Ferreira.
I am requesting your assistance with a refund for a duplicate purchase processed via Cleverbridge.
On 12/17/2025, I attempted to complete a purchase, but my first card did not show an approval/acceptance at checkout. To avoid losing the order, I completed the purchase using a second card. However, the first card transaction--initially appearing to be declined/unsuccessful--was later accepted and processed as well, resulting in two purchases.
Please cancel/refund the following order (duplicate) -- invoice attached:
- Reference/Order no.: 525305618
- Status: Paid
- Product: Parallels Desktop for Mac Pro Edition Upgrade (1 Year)
- Total: R$ 858.85
Please keep the following order active:
- Reference/Order no.: 525306605
- Status: Authorized
- Product: Parallels Desktop for Mac Pro Edition (1 Year)
- Total: $59.99
I previously attempted to contact Cleverbridge, but I could not find a phone number for support, and I am not sure my online refund submissions were received. I also submitted requests through the Parallels support form, but I have not received a confirmation email and no ticket appears in my dashboard.
Could you please escalate and process this refund request, or advise the best way to proceed?
Thank you very much,
Leonel Ferreira.
