refund request not responded

I

IkhsanR

Bit poster
on the website it says 24/7 but there has been no response from support for several days

PLEASE ASAP TIKET ID

5545278
5545181
 
Dear IkhsanR,

We would like to inform you that we have followed up with you via email under ticket 5545181 (ticket 5545278 has been merged into 5545181). Kindly check your inbox for our latest update.

If you require any further assistance, please feel free to reach out, we will be happy to assist.
 
Hi Parallels Support Team

I would also like to request a refund. I've requested it a few days ago via the customer support inquiry but I did not receive my refund yet... My reference number is 523811760. I purchased the Parallels Desktop Mac Standard Edition on Dec 4, 2025. Thank you.
 
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