Registered key with wrong account

Discussion in 'General Questions' started by OlaA, May 30, 2016.

  1. OlaA

    OlaA Bit poster

    Messages:
    5
    I accidentally connected my work regkey with the trial account I made at home.
    How can I fix this? I would of course like the key to be connected to my work email.
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Best Answer
    We see there is a license with two host limit under your business account.
     
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,110
    Hi, please provide us with your license keys in private messages.
     
  4. ShawnB2

    ShawnB2 Bit poster

    Messages:
    1
    I added two license subscriptions to my personal account by accident. Was meaning to use my business account. Can you help me also?
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Best Answer
    We see there is a license with two host limit under your business account.
     
  6. TexasBammaW

    TexasBammaW Bit poster

    Messages:
    2
    I know I'm very late to this, but I had something similar happen to me. I had just bought Parallels 13 and was trying to download and connect it to my new account but, instead Parallels decided to load up an old trial account I had from a few years ago and I accidentally entered my License key under that account and I don't know what to do. I don't remember the password to the account and I'm just confused by the whole situation. Can you guys help me?
     
  7. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @TexasBammaW , have you tried resetting the password for your old account?
     
  8. ChristopherJ5

    ChristopherJ5 Bit poster

    Messages:
    1
    Awesome Thanks!
     
  9. TexasBammaW

    TexasBammaW Bit poster

    Messages:
    2
    If I can pull that off will you guys be able to take the License key off of there so I can use it for this account? I bought the student version so I assume that it needs to be under a university email to work, and this is the account registered with one.
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @TexasBammaW , if you are able to login to your current account , you can move the license key to another account by following the steps suggested in this article . If you are unable to do it, please let us know we will help you out.
     

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