Relicense mac parallel toolbox

[BrianS22]

I lost my HD on my old mac and can't license on my new one. It says it's already licensed.

How can I reset this? Do I have to open a support ticket?

 

[Maria@Parallels]

Hello,
We've checked your account bsch***e@mccneb.edu and unfortunately didn't find any license key associated with it.
Please provide us with your Parallels Toolbox license via the private message.