Removing the Previous version

nealt

Junior Member
Why do I get this message when I open Parallels Desktop 13? It then takes about 5 minutes to do this. It happens every time I open Parallels desktop.

How can I prevent this?
 
Why do I get this message when I open Parallels Desktop 13? It then takes about 5 minutes to do this. It happens every time I open Parallels desktop.

How can I prevent this?
Hello nealt, May I know the mac OS version you have now? Kindly start the Parallels Desktop 13 and generate a Technical Report ID (refer to http://bit.ly/1lUhbwK for assistance) while the issue occurs/the error message is being displayed (very important) and reply with the report ID number.
 
Why do I get this message when I open Parallels Desktop 13? It then takes about 5 minutes to do this. It happens every time I open Parallels desktop.

How can I prevent this?
Let us know if you have two hard disks. Have you installed macOS X on one and have User accounts on another?
 
Yes I have many hard disks. I have installed mac os on one and user accounts on another. I also have backups of these disks.
OS 10.11.6.
 
Yes I have many hard disks. I have installed mac os on one and user accounts on another. I also have backups of these disks.
OS 10.11.6.
Will you be able to move the user accounts to the same drive where macOS X is installed?
 
No. The macOS X drive is a 256 gb SSD drive and does not have enough room for the user account. I should mention that the virtual machine is installed on a third drive.
 
An upgrade to v 14 would cost me $49.95. This is more than I want to spend for a bug fix. I don't use Parallels enough to justify the cost.
 
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