Renewing Subscription Online

[nestor2]

While trying to renew my subscription, I receive the message "A new link has been generated and sent to your email inbox. Be sure to check your spam folder if you can't find it" from buy.parallels. but the email is not coming

 

[Avinash Bundhoo]

While trying to renew my subscription, I receive the message "A new link has been generated and sent to your email inbox. Be sure to check your spam folder if you can't find it" from buy.parallels. but the email is not coming

Hello,

Thank you for reaching out to us.

It seems that you have successfully been able to renew your subscription on 2024-01-25.

Let us know if you require additional assistance.

Thanks

 

[JordanM10]

I'm having this same issue with another account on a different email. in this case I'm trying to unsubscribe, but am unable to access the account. How do we fix this?

 

[Avinash Bundhoo]

I'm having this same issue with another account on a different email. in this case I'm trying to unsubscribe, but am unable to access the account. How do we fix this?

Hello,

Thank you for your feedback.

Do you have any error message?

Can you please provide the email address you are using?

Thanks

 

[JordanM10]

Hello,

Thank you for your feedback.

Do you have any error message?

Can you please provide the email address you are using?

Thanks

Hi, yes, the email associated with the account is daniel.welsh@amberpeak.ca.

 

[JordanM10]

Hi, yes, the email associated with the account is daniel.welsh@amberpeak.ca.

Also, the only error message that I get on that account is "Invalid email address or password." However, when attempting to reset the password, the email never sends.

 

[Avinash Bundhoo]

Also, the only error message that I get on that account is "Invalid email address or password." However, when attempting to reset the password, the email never sends.

Hello,
There is no Parallels account with the email address daniel.welsh@amberpeak.ca.
Check your inbox, please upload proof of purchase privately.
Thanks

 

[JordanM10]

Hello,
There is no Parallels account with the email address daniel.welsh@amberpeak.ca.
Check your inbox, please upload proof of purchase privately.
Thanks

Hi there, I do have the invoice, it's for the email specified, what is the best way to upload it privately for moderators to see it?

 

[Avinash Bundhoo]

Hi there, I do have the invoice, it's for the email specified, what is the best way to upload it privately for moderators to see it?

Hello Jordan,

We have sent to you a private message.

Please login Parallels Desktop forums > Go to Messages > Check your Inbox

Please upload the invoice in a reply.

Thanks

 

[Avinash Bundhoo]

Hi there, I do have the invoice, it's for the email specified, what is the best way to upload it privately for moderators to see it?

Hello Jordan,

Thank you for the provided invoice.
Please check your inbox for your account da****.w***@amberpeak.ca
We have sent to your email address an invitation to join the business domain. Please follow the instructions.
Thanks