requesting license reset

[frame_of_mind]

Hello,

I recently bought a new MacBook and forgot to sign out of Parallels on the old one. I am unable to activate my Parallels license on my new computer. Can we reset the license?

I have two licenses and I only want to reset one of them. Can we privately discuss the details?

Thank you for your time!
Matt

P.S. I couldn't submit an official support request because the website says my support code is invalid.

 

[Shathish@Parallels]

Hello @frame_of_mind We have pulled the records from your email address and made the necessary changes for your both licenses. We would request you to try to activate now. Thanks, Shathish

 

[frame_of_mind]

Everything works now. Thank you very much!

 

[Shathish@Parallels]

Hello @frame_of_mind You're Welcome! We are always here to help you. Thanks, Shathish