[RESOLVED] Parallels Desktop 17.1.1. resolved a USB devices connectivity issue

Discussion in 'General Questions' started by Maria@Parallels, Nov 30, 2021.

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USB connectivity issue

  1. Resolved in Parallels Desktop 17.1.1.

  2. Still have an issue

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  1. thirdbasejoe

    thirdbasejoe Bit Poster

    Messages:
    4
    Thanks for reply...
    Yes, I've tried v17.0.1 as well as the update. Neither work for the URC remotes... can you send a download link for the previous version with a trial period? Or better yet switch my license? Other wise I'll be patiently waiting, until then I can't use this for my work. I don't mean that to sound rude I do have another machine.
     
  2. thirdbasejoe

    thirdbasejoe Bit Poster

    Messages:
    4
    UPDATE! It seems now to work! Intermittently, but with a reliable force fix. While vm is running, right click the Parallels logo in MacOS, select Devices, connect remote's USB cable, IF the URCHID option appears, click to make the check mark appear beside it. You'll get an alert Do you want to connect the USB device to the virtual machine? Click Yes even if its greyed out. It works! By the way this is in the 17.0.1 build.
     
  3. NirI

    NirI Bit Poster

    Messages:
    2
    Hi,
    I've also have this version (latest 17.1.1) no matter what I've done, this doesn't work at all.
    also tried to edit the file: sudo nano /Library/Preferences/Parallels/dispatcher.desktop.xml
    to change <USB>0</USB> to <USB>1</USB>
    But it dosn't work.
    I can see the device in my devices, but nothing happens when I click on it. it has no check mark near it when I'm trying to select it nor I can't see it connected to my windows vm.

    I've tried version 17.0.1 as sugested here, and I can confirm that it's working well.
     
  4. AustinY2

    AustinY2 Bit Poster

    Messages:
    1
    I've fixed the problem. Hope this works for you.
    First, you need to change <USB>0</USB> to <USB>1</USB>
    Second, goto System → Security&Privacy → Privacy → Full Disk Access → Add Parallels Desktop
    then restart the PD.
     
  5. NirI1

    NirI1

    Messages:
    1
    Thanks,
    but the problem still persists.. this is a no fix for me. followed your steps.
    Maybe there is a way to remove parallels completely ?
    Where are all the files and folder for parallels related? thanks
     
  6. NirI

    NirI Bit Poster

    Messages:
    2
    Anyone?...
     
  7. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello, Please refer to this KB article: https://kb.parallels.com/6571 to create a support ticket and reply here with the ticket number, so that we can arrange call back / remote session to assist you further. Thanks, Parallels Team.
     
  8. DavidI6

    DavidI6 Bit Poster

    Messages:
    1
    Since upgrading to 17.1.1 I can no longer connect mobile phones via USB to the Windows VM in order to share files or perform debugging. 17.0.1 was working. I also upgraded to Monterey -- am I still able to downgrade to get my functionality back, or am I forced onto 17.1 because of my OS version?
     
  9. OlegV

    OlegV Bit Poster

    Messages:
    24
    Add me to "not fixed" camp. Same here with 17.1.1 (51537). USB Serial adapter stopped working in 17.1.1 (worked flawlessly in 17.0.1). The USB serial device is there, detected OK by the Win10 VM. Device manager showing healthy active device, driver installed etc. However any client s/w attempting to communicate via serial port will fail due to i/o timeout. The serial comms are broken :(
     
  10. HaseebS1

    HaseebS1

    Messages:
    1
    Hi, what occurs for me is this, I have a SanDisk 1 TB USB Stick connected, and it is designed to be joined to the VM. Yet, at whatever point the VM is stopped/closure or some other regular activity happens, the drive is not generally associated with Windows. At times it doesn't show up anyplace, and once in a while it appears as an organization drive since it is currently joined to MacOS. In the menu bar, where one can add a check behind the connected usb gadget, the mark doesn't necessarily in all cases mirror what is happening. Generally what I do is I simply click the usb drive in the menu once, pause, in some cases two times of multiple times (continuously holding up a little) and sooner or later during that strategy it will re-join to Windows. It's anything but a major issue, however I recall this used to be better previously. It isn't fixed with 17.1.1 I think.
    I'm utilizing Windows 11 delivery adaptation, Big Sur most recent relase, and most recent Parallels, on M1 MB Air.
     
  11. UweR7

    UweR7 Bit Poster

    Messages:
    7
    Just tested 17.1.4. There are still USB issues. 17.0.1 recognizes my Samsun/Android phone on any guest OS, 17.1.4 does not.
     
    JoachimV likes this.
  12. HC_3

    HC_3 Kilo Poster

    Messages:
    100
    i would also be interested in this in general. who has any advice?
    other question: if i upgrade to monterey or ventura, can i install parallels desktop v16 or v17.0.1? (so that the usb connections work).
     
  13. UweR7

    UweR7 Bit Poster

    Messages:
    7
    I'm running Parallels Desktop 17.0.1 on a MB M1 Max /w Monterey 12.4 and it works fine.
     
    JoachimV and HC_3 like this.
  14. HC_3

    HC_3 Kilo Poster

    Messages:
    100
    good news with pd18: #9

    (MacBook Pro 2019 Intel and a VM with Windows 10)
     
  15. UweR7

    UweR7 Bit Poster

    Messages:
    7
    Thanks @HC_3! Just tested 18.0 and can confirm it works with both Linux (Ubuntu, Kali) and Win11.
     
    HC_3 likes this.

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