Resource downgrade in PBAS:

Discussion in 'Parallels Website and Forum' started by Rani, Sep 30, 2011.

  1. Rani

    Rani Banned

    Messages:
    2
    Issue:

    We downgraded the subscription. The system will not allow us to remove the additional resources that were part of the higher plan:
    Dedicated IP Address

    10 additional Domains with DNS hosting - should set to 5 as included with the bronze plan.

    Tried to downgrade from Cp:

    "Upgrade Center" -> "Buy Resources"

    Error: "Resource 'Number of domains with DNS hosting provided' cannot be decreased."

    Cause:

    Main cause of this issue is that, if the option "Allow resource usage downgrade" disabled for that particular subscription in the upgrade manager.

    Resolution:

    In order to fix the issue, Enable the parameter "Allow resource usage downgrade" for that particular Hosting subscription at the location;

    PBA-S Top > Commerce Director > Upgrade Manager > Configuration

    Ref:

    http://kb.parallels.com/en/2068
    https://support.parallels.com/Ticket/Display.html?id=1218655
     

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