Issue:
We downgraded the subscription. The system will not allow us to remove the additional resources that were part of the higher plan:
Dedicated IP Address
10 additional Domains with DNS hosting - should set to 5 as included with the bronze plan.
Tried to downgrade from Cp:
"Upgrade Center" -> "Buy Resources"
Error: "Resource 'Number of domains with DNS hosting provided' cannot be decreased."
Cause:
Main cause of this issue is that, if the option "Allow resource usage downgrade" disabled for that particular subscription in the upgrade manager.
Resolution:
In order to fix the issue, Enable the parameter "Allow resource usage downgrade" for that particular Hosting subscription at the location;
PBA-S Top > Commerce Director > Upgrade Manager > Configuration
Ref:
http://kb.parallels.com/en/2068
https://support.parallels.com/Ticket/Display.html?id=1218655
We downgraded the subscription. The system will not allow us to remove the additional resources that were part of the higher plan:
Dedicated IP Address
10 additional Domains with DNS hosting - should set to 5 as included with the bronze plan.
Tried to downgrade from Cp:
"Upgrade Center" -> "Buy Resources"
Error: "Resource 'Number of domains with DNS hosting provided' cannot be decreased."
Cause:
Main cause of this issue is that, if the option "Allow resource usage downgrade" disabled for that particular subscription in the upgrade manager.
Resolution:
In order to fix the issue, Enable the parameter "Allow resource usage downgrade" for that particular Hosting subscription at the location;
PBA-S Top > Commerce Director > Upgrade Manager > Configuration
Ref:
http://kb.parallels.com/en/2068
https://support.parallels.com/Ticket/Display.html?id=1218655