SAML not able to open desktop using HTML

Discussion in 'Parallels Remote Application Server' started by LuisS9, Mar 7, 2024.

  1. LuisS9

    LuisS9 Bit poster

    Messages:
    3
    Hello,

    I am currently setting up a new environment for a customer. Everything seems to work except when I open a desktop through HTML. It works fine if I use the client but when I try to open it on the browser I get this error where I need to type the password. I have integrated the authentication with SAML through Azure AD. When I look at the event logs in the RDS session host I get the error attached to this message.

    Have any of you had the same issue? i have already created a support ticket.
     

    Attached Files:

  2. jpc

    jpc Pro

    Messages:
    437
    @LuisS9 This was a known issue in 19.3 server. Can you please make sure that you are using version v19.3.1.1-24621 of Parallels RAS on the server-side?
     
  3. LuisS9

    LuisS9 Bit poster

    Messages:
    3
    Hello , Thank you for your answer.

    I am using v19.3.24619.

    It works when I open an application using the browser but does not work with Desktop.
     
  4. jpc

    jpc Pro

    Messages:
    437
    @LuisS9 Please upgrade the server-side to v19.3.24621. There is good chance that the issue will be fixed.
     
  5. LuisS9

    LuisS9 Bit poster

    Messages:
    3
    Hello ,

    That fixed the issue.

    Thank you!
     
    jpc likes this.

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