Screenshot Page doesn't work on macOS Ventura

Discussion in 'Parallels Toolbox for Mac' started by Ran4, Nov 7, 2022.

  1. Ran4

    Ran4 Bit Poster

    Messages:
    1
    The Screenshot Page tool is now broken. It used to work before upgrading to the new MacOS (13.0, Ventura) last week. With Ventura, I now keep getting the infamous "Screenshot Page Safari Extension needs your permission to capture web pages" box. The error keeps coming up even after following the instructions in it.

    I keep turning the extension toggle switch ON in System Preferences, but it remains OFF. I have done everything (multiple times and in different order): restarting Safari, disable/reenable the extension in Safari, restarting the computer, ....

    I have the latest version of Parallels Toolbox (6.0.1 (4541)) which was recently updated. C'mon guys! This is not a free product, so the least you can do it's to test it in all current macOS versions (Apple maintains the last 3 versions) *before* releasing a new version of the tool. Please fix this!

    Screenshot 2022-11-07 at 1.34.59 PM.png Screenshot 2022-11-07 at 1.35.38 PM.png Screenshot 2022-11-07 at 1.36.17 PM.png
     
  2. SilvanC

    SilvanC Parallels Developers

    Messages:
    22
    Hi, could you try also enabling the 'Screen Recording' permission for Parallels Toolbox?
    It might solve the Screenshot Page constantly asking for permission.
     
  3. UefC

    UefC

    Messages:
    3
    No, didn't help......
     
  4. TonyC2

    TonyC2 Bit Poster

    Messages:
    29
    Screen recording does the same thing. Unable to take screenshots or record the screen with Parallels Tools on my M2 mac with Ventura
     
  5. SilvanC

    SilvanC Parallels Developers

    Messages:
    22
    @Ran4, @TonyC2 Please try the following workaround for this issue:

    1. Quit Parallels Toolbox.
    2. Go to System Settings > Privacy and Security > Screen Recording.
    3. Select 'Parallels Toolbox' if present and click the '-' (minus) button below the list to remove the entry.
    4. Repeat step 3 for the problematic tool(s) (Screenshot Page, Record Screen, etc).
    5. Relaunch Parallels Toolbox and try using the tool again - it should request permission once more.
     
  6. UefC

    UefC

    Messages:
    3
    Yep, that helped!
    Thanks!
     

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