Server is rejecting purchase code

[JenniferH1]

The server will not accept my code. What do I do?

 

[JenniferH1]

It says I do not have an previous version of Parallels installed, but I do. I do not have my activation code for the previous version. How do I get it???

 

[Dhruba@Parallels]

Hi Jennifer, may I know from which version of Parallels Desktop are you trying to upgrade to Parallels Desktop 11 for Mac?

 

[JenniferH1]

Hi Jennifer, may I know from which version of Parallels Desktop are you trying to upgrade to Parallels Desktop 11 for Mac?

I believe it was version 9.

 

[Maria@Parallels]

I believe it was version 9.

Hi, could you please provide us with the screenshot of the error message and also with your license keys?

 

[JenniferH1]

I finally got it to work.

 

[Maria@Parallels]

I finally got it to work.

Good news! Could you provide us with the resolution steps please?