shift, Caps lock key works improper-I can't type capital letters.

[JinW]

Shift, Caps lock key works improper-I can't type capital letters. That happens to some applications when I type passwords to login. It may be related with anti-keylogger process - when I use the apps, anti-keylogger process turns on.( I can't kill this process.) So now I am not able to use those apps.

Please let me know hot to solve this issue.

 

[PaulChristopher@Parallels]

Hello JinW, please refer to this article and let us know how it works.

 

[JinW]

Hi Paul,
Thanks for your suggestion, but it didn't help.
Please help me to get another solutions.

 

[Pradeep@Parallels]

Hello jinW,
Try to uninstall and (re)install Parallels Tools.
Click on Actions in Mac menu bar > Configure... > Hardware > Keyboard and Mouse > Keyboard >"Don't optimize for games" (or) "Auto-detect for games".
Try with both the options and let us know how it works.

 

[Om_]

Did you have a fix yet? My cap's lock is not working in some games and my middle click too. However I fixed the middle click by configureing it in mouse shortcuts. Is there something like that for keyboard too?

 

[McallenT@P]

Did you have a fix yet? My cap's lock is not working in some games and my middle click too. However I fixed the middle click by configureing it in mouse shortcuts. Is there something like that for keyboard too?

Hello @Om_, Please refer to this KB article: https://kb.parallels.com/113932 and check. Thanks, McAllen.